Salesforce integration with InPost for locker delivery and returns
Connect Salesforce Commerce Cloud with InPost to show lockers at checkout, create shipping labels, sync tracking and order statuses, and support a cleaner returns flow for your team.
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• InPost delivery methods are exposed at checkout, and the chosen option is written to the Salesforce order as the shipping method.
• Pickup point selection returns an InPost locker or PUDO identifier; the ID, address, and geo metadata are mapped to order shipping fields and stored as a referenced pickup location.
• Shipment creation triggers carrier label requests; label files and parcel identifiers are attached to the fulfillment shipment record and linked back to the order.
• Tracking numbers and tracking URLs are mapped to shipment attributes; carrier status events are normalized and posted to Salesforce as shipment timeline updates.
• Order and shipment statuses are synchronized based on InPost scan events, with configurable mappings for “in transit,” “ready for pickup,” “delivered,” and “returned.”
• Returns flow events are supported via parcel return identifiers; return status updates are mapped to Salesforce return merchandise authorization and order item return states.
• Delta updates send only changed shipment and return events; retries, idempotency keys, and error logs handle duplicate callbacks and transient API failures.
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Why choose scandiweb to handle Salesforce integration for you?
How do you connect Salesforce Commerce Cloud checkout with InPost locker and pickup point selection?
We add an InPost delivery method that lets shoppers search and pick a locker or pickup point at checkout, then store that choice on the order. The selected point ID and address details stay consistent across fulfillment and support views.
Can Salesforce Commerce Cloud create InPost shipping labels automatically after order placement?
Yes, we can trigger label creation from your fulfillment step and store the label ID and documents back in Salesforce. This reduces manual retyping and keeps pack-and-ship consistent across the team.
Does the Salesforce – InPost integration sync tracking updates and delivery statuses back to Salesforce?
Tracking numbers and shipment events can be pulled from InPost and mapped to Salesforce order and shipment statuses. Your support team sees the same timeline customers see, without hunting for links.
How does InPost locker availability work in Salesforce Commerce Cloud for multistore and localization?
We support availability rules by site, country, and shipping method, so only valid lockers show per storefront. Locker search can follow your locale settings, including language, units, and address formats.
Can the Salesforce InPost integration support returns through lockers or pickup points?
Yes, we can align return label generation and return tracking events with Salesforce return and order statuses. That makes refunds and inventory decisions easier to reconcile.
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