Advanced Customer Grouping & Big Data
Walmart Subscription Boxes
TECHNOLOGY
Introducing smart client surveys and streamlined billing flow
Challenge
- Ensure automated invoicing and billing flow of several hundred subscriptions
- Enable more detailed customer segmentation through mandatory surveys
Approach
- Creation of user friendly and non-obtrusive clinet survey mechanism
- Developing a schematic for requiring the filling of survey at some point in the life cycle of every client
- Integrating Stripe payment processor for Magento2, using multiple instances to ensure 20+ cuncurrent invoicing processes
HIGHLIGHTS
Precise customer grouping and fully scalable automatic invoicing process for 300k+ subscriptions
Export survey results and gather insights on customer preferences and wishes
Export survey results and gather insights on customer preferences and wishes
Create precisely pinpointed offers and special deals
Bridge the gap between attracting a new box subscriber and knowing exactly what they want
Bridge the gap between attracting a new box subscriber and knowing exactly what they want
Deploy multiple AWS instances with auto-scaling to handle a virtually limitless amount of invoices
Result
- Customer surveys gather valuable data from all clients, new and existing
- Surveys are easily created, and can be fully customized for any necessity
- Data is easily exported, results show precise trends, customer preferences and provide grounds for strategic planning
- Invoicing process is fully integrated with the payment processor, handling 300'000 invoices in 4 hours. Auto-scaling ensures that new instances for the invoicing process can be created in a minutes, ultimately being able to handle an almost limitless amount of invoices.
CONFIGURE & BUY YOUR NEW CAR
The First Online Car Dealership
STRATEGY,
TECHNOLOGY,
CREATIVE & DESIGN,
DATA DRIVEN CRO & UX
The first digital platform to buy premium vehicles fully-online
Challenge
- Become the first brand in the world that offers full digitalisation of car purchase and related services. Full configurator, part exchange, finance applicaiton approval, digital documentation cycle, test drive booking and service requests
- Large scale project involving 3 streams of 18 developers, 3 product owners and scrum masters, design team and QA automation team
Approach
- 4 agile teams with one made of designers, and 3 of developers working on separated components and integrating them. Test automation covering all financial calculations (more than 700 scenarios) and front-end UX testing automation
- Large project methodology, integrating Basecamp, Confluence and JIRA to gather requiremenets, provide and approve tech solutions and pass them to the teams for implementation
HIGHLIGHTS
Trade-in on-line
- real-time valuation of your vehicle by plate number
- real-time valuation of your vehicle by
plate number
plate number
Full configurator for your car
- browse at home
- continue in flagship store
- checkout at home
Save Checkout
- browse at home, continue in flagship store, checkout at home
Real-time stock and
lead-time update
Fully digital purchase
documentation cycle
The art of abstraction
Magento platform powers several premium
car brands from one installation
Concept Store
Desktop / Tablet / Mobile
Call center
Omni-channel solution
- online
- store
- call center
In-store Kiosk integration
via Chrome extension
Get finanancing in real-time
- PCH
- PCP, 0% PCP
- Hire Purchase, 0% Hire Purchase
Test drive booking
In-house production
of UX driven designs
Result
- Rockar made history of selling first cars on-line on Magento platform!
- During the opening day first car has been sold
- Successful rollout of online car selling platform disrupted the market with more brands already in process of lining up in 2017!
MAGIC OF GIFT PERSONALISATION
Unique and Historic Gifts
STRATEGY,
TECHNOLOGY,
SUPPORT
Unique gifts from the world’s most prestigious newspaper
Challenge
- Make page content appear in under 600 milliseconds
- Share users between nytimes.com and nytimes.com/store
- Integrate New York Times product catalogue into Amazon and eBay
- Improve customer engagement with easy to use product personalisation options
Approach
- Set up agile delivery team split into multiple streams to mitigate risks of late delivery
- Symfony2 was chosen as a build framework owing to stability, performance and modularity
- Quality Assurance focused on the specific device model and dimensions set up in the concept store
HIGHLIGHTS
TBooks
- electronic books bonus
Frame your product
- available for posters, fine art and newspaper reprints
Unique birthday book gift
- compilation features the front-page of the newspaper from the day you were born, and from every birthday thereafter
Personalisation bestsellers
- memory box
- front-page reprints
Content scheduling
- any page of the site can be scheduled with a date-specific content
Amazon and eBay integrations
User sharing between The New York Times main site & the Store
Full data migration from legacy
platform to Magento
Result
- New York Times launched a modern store well-integrated with their new site and allowing rich marketing opportunities to its existing customer base
- Page content appears in under 600ms
- eBay and Amazon store integration
- Gift personalisation has driven major boost in sales
FROM CLASSIC SITE TO INNOVATION
2018 Imagine Excellence Award
CREATIVE & DESIGN,
DATA DRIVEN,
TECHNOLOGY,
STRATEGY,
R&D
Most innovative customer experience - VR Innovation for Teak Furniture
Challenge
- First non application, but web-based VR solution
- Multi-device and resolution support
- Browser crashes as they do not officially support VR solutions
Approach
- Rapid prototyping and iteration as there was no similar solutions or body of knowledge to explore
- Mobile device and browsers benchmarking to understand technological grouping and provide solution tailored for a particular group of devices
- Several sizes of VR images to exclude double vision. Best fit is proposed automatically.
- Iterative UX testing on focus groups to provide easy on-boarding for general consumers not yet familiar with VR
- Conversion-minded solution - each VR module is linked to particular products
HIGHLIGHTS
Scandiweb explains how VR boosts conversions
Move your head around to explore.
We made browser react to smartphone movements to enable VR experience
VR experience compatible with Oculus, Samsung Gear, Google Cardboard
Each VR clip is linked to products in the store to enable conversion
Personalise your teak products selecting custom fabrics and instantly preview your choice
Full responsive site allows to continue browsing from any device
Fallback to 360° video for desktop users
We have been increasingly impressed with Scandiweb since we began working with them on our website. They have been very attentive to our project and respond quickly to any concerns or requests we make. Most importantly, in a world of programmers learning as they go, the work Scandiweb has completed for us has been high quality and professional. We don’t hesitate to throw difficult tasks their way and they rise to the occasion each time.
Overall, Scandiweb has been a great find for us and the key reason our website is of the quality it is today. We wouldn’t hesitate to recommend them to anyone
Director of IT
Result
- Reach to device population that includes Google cardboard, Samsung gear, Oculus and fallback to 360 degrees images for desktop use
- Publicity wave for the first browser-based VR solution for eCommerce purposes
- Customer reviews praising bringing the products right into their homes
- Conversion rate increased by 231%
Configure & buy your new car
Get your new car within a coffee break
STRATEGY,
TECHNOLOGY,
CREATIVE & DESIGN,
DATA DRIVEN CRO & UX
Future of automotive retail
Challenge
- Technical solution provision for Mitsubishi UK retail business, with full end-to-end "buy-online" user journey, including existing vehicle evaluation, real-time finance data calculation, new vehicle configuration, order formation and delivery or collection at the dealer
- UK car dealership network integration of 129 dealers within the unified online sales platform. Enabling dealers to configure physical vehicle stock as well as arranging unique lead times for custom configured and shipped vehicles
- Existing vehicle real-time financial evaluation with the largest used vehicle marketplace in UK and Europe - British Car Auction. Using an API which was still in its initial development phase and was shaped/improved based on our team's guidance
- Guiding Mitsubishi UK in order to modernize their internal vehicle information distribution practices which resulted in a completely new internal vehicle image distribution system
Approach
- Agile driven development process following Scrum approach, with cross-functional team and direct client involvement and retail business operations analysis
- Constant on sight visits dedicated to solution definition / presentation and board member expectation alignment towards these solutions
- Creation and usage of separate microservices for finance, stock and product data raw files processing, cross-mapping, variations compilation and import into e-commerce platform
- Continuous delivery workflow integration and QA process automation with UI acceptance tests for regression testing and code coverage with Unit tests
HIGHLIGHTS
Various payment options and finance plans integration, including contract hire methods
Real-time delivery date, finance data and monthly payment calculation updates, based on the vehicle configuration, selected options and accessories
Data-driven user journey creation and in-house look and feel design for full "buy online" experience
Extended vehicle evaluation service integration with a detailed appraisal for precise "Part Exchange" value offering
Advanced Test Drive booking system with multiple vehicles reservation and Dealers Locator
PUBLICATIONS IN PRESS
Result
- Online users have access to Mitsubishi UK vehicle collection and using advanced configurator together with real-time financial calculations gives them all the tools necessary to make a decision towards a brand new Mitsubishi
- Mitsubishi UK is one of the first automotive OEMs to adopt the full end-to-end "buy-online" user journey
- Mitsubishi dealers network has a new profit channel, enabling them to increase their sales without investments within their physical storehouses
- Successful delivery of the project and the provided guidance to several involved parties have established a trust and hopefully a long-standing cooperation
Luxurious made visible
High-Density for Fashion
TECHNOLOGY,
DATA DRIVEN CRO & UX
On-line women's designer apparel store
Challenge
- Lafayette148 wanted to become the first international fashion retailer enabling their customers to enjoy high-density retina-ready imagery on all devices creating bespoke user experience
- Quality and feature control of custom Magento implementation buillt by Scandiweb in 2014 for extensive re-design and responsive theme
- Features and DB syncing between live installation and work-in-progress because libe site was getting additional features during re-design phase
- Retaining Google PR and organic SEO positions
Approach
- End-to-end scope, workflow and quality control integrating Basecamp, Confluence and JIRA fo large project management
- Multiple pre-live simulations to ensure minimal downtime during libe deploy
- Live and WIP data-bases and features sync strategy
- Preparing a test-suite to challenge performance and UX under the high-load and quadrupled visual asset size conditions
- SEO audit of the existing site and a plan for 301 redirects mapping and retaining content that is a foundation for semantic core
HIGHLIGHTS
Omni channel solution integration of call center, printed catalogues and flagship store
HIGHLIGHTS
Omni channel solution integration of call center, printed catalogues and flagship store
Large-scale distributed deployment
Seasonal printed catalogs
integration with eCommerce
Perfect gift card that is always in style
Retina ready high-density imagery
Outfits extension accounts for a significant amount of online purchases
Scandiweb Store Locator Extension
maintains 500+ locations
of Retail Partners
Experienced and responsive. A true partner whose expertise we rely on for our toughest projects.
Result
- Lafayette148 celebrated launch of first responsive retina-ready launch in 2014 with a wave of media surrounding it
- Customer surveys indicated elevation of brand perception and top marks for quality of digital channels
- AOV increase - now shoppers are able to see details of high-end premium garments and are more likely to make positive purchase decisions
IN-STORE APP BEATS DEALERSHIPS
Bring Car Retail to the Mall
TECHNOLOGY,
SUPPORT
Helping Citroen DS to bring car retail experience into the shopping mall
Challenge
- Digitalise full end-to-end customer journey starting from selecting and configuring desired car model, trade-in existing car, getting finance and choosing delivery
- Time pressure of scheduled concept store opening day and time
- Maintaining real-time integration with on-premise systems for order processing, pricing and lead times
Approach
- Set up agile delivery team split into multiple streams to mitigate risks of late delivery
- Symfony2 was chosen as a build framework owing to stability, performance and modularity
- Quality Assurance focused on the specific device model and dimensions set up in the concept store
HIGHLIGHTS
Scale models illustrate the wide choice, supported by digital technology to personalise your choice of car to your exact requirements
Enjoy a 360 view - discover our stylish interior cabins
like never before
Enjoy a 360 view - discover our stylish interior cabins like never before
Personalised finance offer
Car configurator
- exterior interior
- options
- accessories
Building it piece by piece in one team
Real-time delivery information with alternative faster options suggestion
ORO CRM integration for order and customer data
What do I do with my old car? Trade-in - add part exchange with real-time valuation!
Innovative concept got positive media coverage
Result
- World's first DS retail experience within a shopping mall
- In-store Car Configurator app presents the DS range in a unique and innovative way paired with luxurious comfort of the concept store lounge areas
- Scalable tech solution allows adaption for other PSA Group brands - Peugeot and Citroen
In-store kiosk application is only accessible from Westfield Shopping Center or Scandiweb offices.
27 Country-specific sites
Elegance, Fashion, Italian Roots
TECHNOLOGY
Elegance, fashion, Italian roots and timeless quality
Challenge
- Replatform European fashion brand headquartered in Italy on Magento and prepare for worldwide launch
Approach
- Project has been launched withing few months owing the use of Scandi-assets, proprietary repository of high-aulity extensions made by Scandiweb team
- Approximately 80% of custom features such as outfits, store locator, instagram feed were implemented using this "constructor"
HIGHLIGHTS
Blog integration accounts for 12% of incoming traffic
Blog integration accounts for 12%
of incoming traffic
Custom Magazine layout
27 country sites with translations
Scandiweb Store Locator upholds hundreds of Stefanel stores from America to Asia
Outfits extension allows to increase AOV by more than 40%
Result
- Successful launch in 23 countries followed by and aggressive marketing campain to bring new store to millions of customer worldwide
ADVANCED MAGENTO CUSTOMISATION
Jewellery Marketplace
STRATEGY,
TECHNOLOGY,
SUPPORT
Buying a piece of luxury jewellery is an experience to be savoured and enjoyed
Challenge
- Upgrade Magento version of custom-built marketplace for jewellery
- Create high-performing solution ready for global expansion to 20 markets (websites) and large product range of 500+ merchants
- Integrate communication and business instruments improving and trust between buyer and seller
- Customise default payment and shipping to cater for multi-tenant marketplace and certification/insurance specifics of gold, silver and precious stone products
Approach
- Thorough audit and creating inventory of features and processes to control upgrade and custom feature and data transfer to the new installation
- Clean install of Magento and piece-by-piece transfer of necessary and quality modules to the new installation
- Extending default Magento DB with custom tables and fields to match necessary data structure, data migration scripting
- Synchronization with Live to update data-base and features that were kept being introduced to the store
- Mounting a test suite into deployment pipeline to enforce periodic stress-testing under high-load for thousands of SKUs in multiple websites, languages, currencies and stock statuses across the websites
HIGHLIGHTS
On-leave pop-up integration allows to capture e-mails for vouchers, subscriptions and promotions
Editorial blog integration with linked category listings is accounting for more than 10% of conversions
Multi-tenant marketplace
500+ Jewelry Boutiques
Custom boutique listing to navigate marketplace participants
Messaging platform to get in touch with your merchant right from the store interface
6 currencies, 17 country-specific web-sites
Deliver By Date integration into filtering helps to choose products to be delivered in time for your upcoming special occasions
Result
- JewelStreet is the biggest jewelry marketplace in the UK
- Global expansion has considerably scaled customer base and revenue
- Clean up code base, data-base and available extensions helped to improvesite-loading speed by 30-40%
- Flexible solution for internationalisation of delivery - regional shipping and payment provider integration
Lamborghini official store
Making supercars accessible to everyone
TECHNOLOGY,
R&D
Helping Lamborghini to support online user journey for people with disabilities
Challenge
- Ensure seamless cross-device user experience at the same time respecting Web Content Accessibility Guidelines to support user journey for people with disabilities
Approach
- Development team worked in Guidelines Driven Development approach based WCAG 2.0 Level A and Level AA guidelines
- Fully automatic Quality Assurance process with Automated Quality Control platform
Highlights
Unique keyboard work flow -
no need for a computer mouse
to browse the website
WCAG 2.0 Level A
and Level AA guideline
Seamless cross-device user experience
Result
- Lamborghini online store is now compatible with WCAG 2.0 Level A and Level AA guidelines
- No need for a computer mouse! All website functionality is accessible by a keyboard
- Scandiweb developed a solution on how to ease up user experience for visitors with disabilities, including blindness and low vision, deafness and hearing loss, learning disabilities, cognitive limitations, limited movement, speech disabilities, photosensitivity and combinations of these
Bringing nature to the online
A new look of Original BUFF
CREATIVE & DESIGN, DATA DRIVEN, TECHNOLOGY, STRATEGY, R&D
Bringing nature to the online
Challenge
- Rebuild all online selling solution and create a platform to merge all local retailers stores
- A complex Go-Live procedure which combines two project delivery simultaneously
- As Original BUFF products are very design orientated the look of new store should match customers and client expectations
- Fully custom theme development on Magento 2 framework with multiple 3rd party integrations like Oracle ERP, eShopWorld localization tool, Nosto product recommendations and many more
Approach
- Development was spread into several streams to complete both projects in the same deadlines
- Used workflow was based on Scrum with several modifications to maximally reduce spent time on meetings and clarifications
- Development was spread into several streams to complete both projects in the same deadlines Used workflow was based on Scrum with several modifications to maximally reduce spent time on meetings and clarifications Multiple designs/mockups variations were made to get from 0 to user friendly and final solution.
- Testing was the key of the project as thousand of variations can be counted: Multiple countries, currencies and languages with different settings and local adjustments
HIGHLIGHTS
More than 1000 links in fully custom made Menu
More than 1000 links in fully custom made Menu
Buy a MIX&MATCH products within 1 product view
Buy a MIX&MATCH products within 1 product view
A part of localization adjustments: 2 different checkouts in 1 store
A part of localization adjustments: 2 different checkouts in 1 store
ERP and eShopWord integrations covered with automated tests and instant logs
ERP and eShopWord integrations covered with automated tests and instant logs
Result
- Fully custom made store theme
- Magento working as mediator between multiple 3rd parties tools
- Scalable technical solution allows onboard new retailers and handle big user flow
- Successful migration from Magento 1 to Magento 2
CREATING A VIRTUAL SWEET HOME
The Worlds Online Corner Candy Store
TECHNOLOGY,
SUPPORT
Sweets, Snacks, and Gifts is what Candy.com is all about
Challenge
- Give smaller candy manufacturers the same exposure as laeger manufacturers
- Make hard-to-find candies visible and accessinle with few clicks
- Enable spontaneous shopping
- Make Candy.com a family and friends place
- Efficiently capture gift-makers segment
- Create personalised candy experiences not available anywhere
Approach
- Integrate rich, but easy filtering options across 20+ candy attributes
- Custom front-end JavaScript to maximise performance and streamlined checkout
- Integrate reward points convertable for in-store ceedits for inviting friends and family and keeping in touch with the brand
- Custom gift cards solution
- Integrate candy-designer tool with personalisation features
Highlights
Earn Candy.com points for being an active brand ambassador
Feel thousands of candies at your fingertios with a powerful layered filtering
Custom front-end for maximum performance
Gift cards module customisations
Personalise your candies!
Assisted search integration
From the beginning when Scandiweb assisted in the creation of the Candy.com website, through the continual upgrades and patches that have been deployed which positively impacted the site’s infrastructure, and leading the efforts to migrate the web site off of Magento Enterprise to the Community version of Magento, Scandiweb has been an integral part of the IT effort of the organization.
The support offered, especially after hours, has been top notch. The entire staff is responsive, works diligently to keep each ticket updated with the latest findings, actions and next steps; and provides estimates for work efforts to help with budgeting and scheduling.
Throughout the relationship, Scandiweb has provided both a dedicated resource to the account, as well as the rest of their excellent Support Staff. Whichever one was utilized depending on needs, delivered quality work in the timelines promised.
Our company’s future includes Scandiweb as the primary web support team, and we look forward to the continued relationship.
CTO
Result
- Candy.com is growing exponentially thanks to thousands of satisfied candy lovers
- Following retail success, tools for B2B retailers and event planners have been integrated
- Candy.com boasts one of the fastest page loading times helping to keep conversions high
5 MILLIONS OF SKU ON SCALABLE AWS
Curated Content for Editorial Use
TECHNOLOGY
On-demand image and video platform on Magento
Challenge
- Build on-line content distribution for Thomson Reuters curated image and video content
- Manage more than 5M SKUs in Magento SQL database
- Set up virtual and downloadable product types and manage prices depending on sizing and asset circulation
Approach
- Requirement risk analysis and timely start on most complex and uncertain modules
- Amazon Web Services scalable cloud solution to handle multi-million SKU catalogue
- Set up custom Licensing Module to adjust prices of digital assets based on size, segment and circulation
Scandiweb has helped us greatly to understand an implement our ecommerce platform on Magento. They have repeatedly gone above and beyond in assisting us with design and process decisions and have quickly implemented our workflows, several of which are likely new to the Magento platform. I would not hesitate to recommend their services to other organizations seeking to implement an ecommerce solution quickly and correctly.
Head of News Agency Applications
Result
- First enterprise level on-demand image and video platform went Live on Magento in 2014!
- Custom front end handled page load in under 2 seconds
Project discontinued after 2 years, local copy can be demonstrated on request
CONFIGURE & BUY YOUR NEW CAR
Disrupting the car industry
CREATIVE & DESIGN,
TECHNOLOGY
Helping Peugeot to launch Configure & Buy and update dealers' section
Challenge
- Co-operation with remote teams to bring end-to-end offline experience to Peugeot on-line site
- Dealership integration into brand site as the car manufacturer is not dealing with B2C directly
- Aggregate and harmonise diverse data e.g. more than 600 customer attributed under one roof
- Combine multiple data sources and already made features into 1 solution
Approach
- ORO CRM deployment for back-end data aggregation and storage
- Rigorous integration test to enable multiple teams working remotely
- Symfony2 for performance, scalability and further adaptation for PSA Group car brands
- Development was spread into several streams to complete both projects in almost the same deadlines
Configure & Buy any of Peugeot models in 4 steps
Car Configurator
- exterior
- interior options
- accessories
Part exchange your current car and choose your finance model
Home delivery or collect your car from nearest dealer
Enjoy a new look & features of all 219 UK's dealers pages
Walk through dealer's place
Powerful dealers search
Book a test drive
Book a service in 4 easy steps
Up to date working hours and bank holidays opening hours
Result
- All user data and any action done by potential customer is stored in CRM system
- All 219 Peugeot UK dealers pages has a new look with easy manageable up to date content
- Scalable tech solution allows adaption for other PSA Group brands - DS and Citroen
- Peugeot become first manufacturer actually providing full user journey from configuring a car, part exchange your current one, getting insured and buying your new car without leaving home
ROLL-OUT OF MOBILE THEME
Oldest beer subscription club in US
CREATIVE & DESIGN,
DATA DRIVEN,
TECHNOLOGY,
STRATEGY,
R&D
Six subscription clubs under one roof
Challenge
- Implement mobile theme for seven different subscription clubs not affecting the desktop users experience.
- Fast roll-out of mobile theme to avoid penalties in Search Engines mobile ranking.
- New mobile theme should be modern and at the same time following the conservative style of the leading microbrewed beer, wine, cheese, cigar, chocolate and flower subscription club in the USA.
Approach
- Well-thought graphical design phase based on the heatmaps and analytics data to identify the optimal positioning of elements on mobile devices.
- Agile delivery for phased deployments to avoid lose in Search Engines mobile ranking for top-visited clubs.
- On-going SEO audit for each club cooperating with the client's external SEO team.
- Performance optimization and review ensuring that mobile theme did not affect the website load speed.
HIGHLIGHTS
Complete support of subscription business needs, including featured items and past selections for all subscription clubs
Design your own subscription club option with the user journey adopted for both mobile and desktop
Checkout flow and payment processing tailored specifically for subscription business
We were a bit leery of going offshore for our Magento dev work as our build is highly customized, but Scandiweb came highly recommended and in the end, over a year later, we are very pleased. Workflow is much more streamlined than what we’re used to and as a result, we’re getting much more done at a fraction of the cost. Smaller, lower priority tickets that never seemed to make it to the top of the queue are actually getting banged out and that feels really good.
My team has found them responsive and highly competent. They’re flexible and bend over backwards to meet our requirements and have come in on schedule and at or under budget on each project.
We just launched four mobile themes with Scandiweb and I couldn’t be more pleased with the end result. I anticipate a long-standing, mutually beneficial relationship, as it should be.
President
Result
- MonthlyClubs improved user's experience on mobile devices, decreasing the shopping cart bounce rate for ~58.8% in their peak season.
- Mobile conversion rate on average increased by ~96.4% in 2 month after new responsive theme launch.
- Many new customers are reaching the MonthlyClubs website from mobile devices with the mobile Organic Traffic acquisition being increased by ~42.3% in 3 months after mobile theme launch.
Multiple data sources into single Magento 2 setup
Organic skincare is driven by technology
CREATIVE & DESIGN,
DATA DRIVEN,
TECHNOLOGY,
STRATEGY,
R&D
Thousands of organic skincare products moving into a new house: Magento 2
Challenge
- Complex data migration process consisting of multiple custom build sources
- Ensure multiple store localizations including country based shipment provider and payment methods
- Faced Magento 2 platform related issues as it was early stage of product
Approach
- Development process ensuring exact copy of current website design on the new Magento 2 website
- Testing aspect was crucial in project in order to cover multiple countries, currencies and languages options with different settings and local adjustments
- Custom features design and implementation to satisfy customer needs
- Advanced Load Testing scenarios to predict platform behavior when thousands of customers browsing and buying on new site at the same time
Highlights
Setup with 5 localised stores
(LAT, EST, FIN, ITA, GER)
Data transfer from multiple
customized Magento stores
Scalable rock-solid AWS build
Result
- Multi-language supported online store together with multiple store localizations
- AWS scalable server infrastructure supporting a sudden peak of website users, for instance, 15 thousand users scaled up to 20 AWS Front Nodes
- Successful Sales Campaign right after new platform Go-Live brought a record increase in sales, accommodate more than 500% difference
Configure & Buy Your New Car
Get your new car in 5 minutes
STRATEGY,
TECHNOLOGY,
CREATIVE & DESIGN,
DATA DRIVEN CRO & UX
Digital platform to buy vehicles fully-online
Challenge
- Technical solution provision for Rockar Hyundai retail business, with full end-to-end "buy-online" user journey, including existing vehicle evaluation, real-time finance data calculation, new vehicle configuration, order formation and delivery or collection in-store
- UK car sales market and legislation understanding, pinpoints identification and mapping with the online journey for the transition into a customised e-commerce platform
- Finance, stock and product data processing and transformation into the unified format, which was received in different files and multiple sources
Approach
- Agile driven development process following Scrum approach, with cross-functional team and direct client involvement, including on-site visits and retail business operations analysis
- Creation and usage of separate microservices for finance, stock and product data raw files processing, cross-mapping, variations compilation and import into e-commerce platform
- Continuous delivery workflow integration and QA process automation with UI acceptance tests for regression testing and code coverage with Unit tests
HIGHLIGHTS
Evaluate your existing vehicle in seconds with "Part Exchange" service and use for first deposit
Various payment options and finance plans integration, including contract hire methods
Real-time delivery date, finance data and monthly payment calculation updates, based on the vehicle configuration, selected options and accessories
Online test drive booking system "YouDrive" and ability to drive vehicle during shopping centre visit
Data-driven user journey creation and in-house look and feel design for full "buy-online" experience
Adapted in-store user journey in kiosks and tablets for better interaction with retail stores visitors
ROCKAR HYUNDAI IN THE PRESS
Result
- Rockar Hyundai retail business sales increase and customer experience improvements within "buy-online" journey, as well as in-store kiosks and tablets
- Fulfilment and administration team work efficiency growth and automatisation of the most time consuming manual processes
- Team and client collaboration leading to achieving a common goal in short time frame, with delivering MVP and adding new features gradually
Desktop. Mobile. Print. Call. Store
5 Channels. Omni-Channel
STRATEGY,
TECHNOLOGY,
CREATIVE & DESIGN,
DATA DRIVEN CRO & UX
A powerful mix of on-line eCommerce with physical retail chain
Challenge
- Migration from proprietary solution to Magento platform, re-design, responsive theme
- Omni-channel integration across 50 maxi-stores across all Canada, call-center and new Magento eCommerce solution
Approach
- Magento Enterprise integration with Navision for stock, pricing and product data integration. Multi-warehouse custom implementation to track inventory across 50 stores
- Gathering data-insights from the existing store - Google Analytics for eCommerce and heat-maps to produce new conversion-driven responsive design
HIGHLIGHTS
English and French version
to support customers in Canada
Real-time multi-warehouse stock status update for every product
Omni channel solution for 50 stores featuring
In-store pickup
Call center
Catalogues
Desktop / Tablet / Mobile
#discoverJYSK blog integration cross-linked with products
Automated assignment of a store based on your location
Mobile-friendly site increased conversion rates from smartphones by more than 600%
Scandiweb store-locator for 50+ stores across Canada
Working with Scandiweb has been a positive experience, they have consistently kept their timelines and have competent people with the technical expertise to finish the job
Director of IT
Result
- Omni-channel integration increased on-line revenue by 12%, store pick up and call center assisted in conversions
- After launch project has been moved to Scandiweb Support, flexibility of Magento platform allowed for continuous integration of new features such as loyalty cards, gift cards, and new payment methods
Telling inspiring story behind beauty
Argan Oil that is recognized worldwide
TECHNOLOGY,
SUPPORT
Introducing customer ready stores in 2 sprints
Challenge
- Creation of new content stores with refreshed design while keeping integrity of existing project
- Data aggregation and validation from multiple sources for content import
Approach
- Run slow to become faster. First sprint aimed on data analysis, migration script preparation and Magmi adaptation
- Second sprint generates all content automatically and verifies result. Ready for UAT
Highlights
Merchant is now introduced on 4 continents
Reworking store templates to offer look-only for customers
Data analysis and creation of customized import to decrease manual work to minimum
Result
- Magento stores have been launched by utilizing data from 3rd party sources.
- Magento templates were adapted to offer customers catalog experience without direct onsite purchases.
- Time spent on manual adjustments and alignments after script execution only <5% from total project scope.
Biggest MeteorJS project
Mobile App - Social Dating
STRATEGY,
TECHNOLOGY,
SUPPORT
MeteorJS framework enabled fast time-to-markert for a feature-rich dating & lifestyle platform
Challenge
- Create bespoke environment for adult socialising and discovery
- Create affordances for self-expression, flirting and connection, and sensation of close community
Approach
- Create an inventory of engaging social discovery and communication features, test them with focus groups to define the scope of MVP
- Agile delivery in on-site co-operation between stakeholder, PO, developers team and an external design team
Highlights
Snapchat-like
messages expiration
Location-based search
Hot or Not matchmaking
Hidden profiles and private galleries
Paid subscription levels
Real-time messaging
Webapp and Mobile app
Stress tested on 10m users
with MongoDB
Largest MeteorJS application for lifestyle & dating
Result
- Successful launch followed by a wave of positive media
- Largest MeteorJS app has proven to handle the load of real-life interactions very well
- A strategy of "complete" full feature app resulted in almost double time spent within the app in comparison to industry average
Application name is changed due to NDA, please, request App Store link and web address personally
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$1,000,000.00
STRATEGY,
TECHNOLOGY,
CREATIVE & DESIGN
Bulletproof opulence trusted by billionaires, tzars, superstars, generals and dictators since 1869
Challenge
- Bespoke presentation targeted at about 15 specific individuals - multi-millionaires and billionaires
- Create teaser-site anticipating upcoming release of new Dartz vehicle series
Approach
- Communicate unique properties of the brand that traces its history to Russian tzars
- Add unique benefits such as "born bulletproof" technology
- Transform car purchase into an entry to elite as among customers of Dartz are Pirs Brosnan, Bruce Willis, Sasha Cohen, Kim Kardashian and Kanye West
- Scandiweb made video and photo imagery of vehicle elements, accessories and Dartz face model
HIGHLIGHTS
We are DARTZ — World's Most insane coachbuilders.
Scandiweb did the impossible — somehow they always understood my insane ideas, which I never explain properly. They are building a website which for sure will be the most unique automotive industry site on the planet. A trait it will share with our cars and other opulent products
RFE - Responsible for Everything
Result
- Dartz has gained a handful of orders that became a new series of Dartz Alligator Black cars
- Produced imagery and promo site was featured in TopGear and Forbes across the world
- Opulent vehicle components became viral and reached millions of views
- You can download fragments of presentation that has been seen by few billionaires right before you!
BUSINESS-AS-A-SERVICE CASE
Supplier to Amazon and Google
STRATEGY,
TECHNOLOGY,
CREATIVE & DESIGN,
DATA DRIVEN CRO & UX,
TRAFFIC ACQUISITION
Full-stack service engagement - from building Magento store to increasing revenues by 40%
Challenge
- Replatform one of the leading ID solutions supplier with 10+ years history from ZenCart to Magento Enterprise
- ID Superstore digital solution has to match its customer portfolio featuring eBay, Google, NYPD
- New solution had to support its expansion into marketplaces, adding new suppliers and custom services
Approach
- Comparative analysis of major competitors to identify features and user-flows that can bring business value to ID Superstore
- Wireframes helped to visualise business side of the new store features
- Designer team themed wireframes and tested CTAs and UX journey in focus groups
- Data migration was started as a separate stream as current data needed to be cleaned and enriched
- Agile team has been set up with PO and SM from Scandiweb
HIGHLIGHTS
Rich UI of the menu overlay helps to engage customers in product selection within few seconds after their landing
Rich UI of the menu overlay helps to engage customers in product selection within few seconds after their landing
Custom lanyards page improved conversion of customers coming from search engines
LiveChat integration with Salesforce helped to increase conversion rates from chat by 84%
LiveChat integration with Salesforce helped to increase conversion rates from chat by 84%
Tier pricing increased revenue by 12%
Salesforce, Glovia and Magento integration handled using IBM Cast Iron
Salesforce, Glovia and Magento integration handled using IBM Cast Iron
Learning Center entry pages account for 33% of the traffic and 20% of all conversions
Set up of eBay and Amazon store contributed almost 10% to monthly revenue in the first 3 months
Set up of eBay and Amazon store contributed almost 10% to monthly revenue in the first 3 months
Tweaking of SOLR engine for search helped to increase conversion from search by 12%
The transition from our old system to Magento was on time and on budget. Staff was knowledgeable, honest and easy to work with. Bug fixes were done quickly. Customers appreciated the increased features and functions this was evidenced by the increased number of orders and the large average order size
CEO
Result
- Site has been launched migrating entire DB of customers, passwords, products, orders, RMAs, invoices and shipping notes
- Traffic referred from Google has picked up to match the one of old site after small after go-live drop
- Flexible category structure and filtering allowed to introduce additional 60,000 of products
- eBay and Amazon stores and Google Shopping feed have been launched
- Scandiweb got GO on traffic acquisition and CRO services after launch that boosted revenue by 25% within 6 months and conversion rates by 17.5%
NATIVE iOS AND ANDROID APP
Loyalty App Enables Safe Driving
STRATEGY,
TECHNOLOGY,
CREATIVE & DESIGN
A loyalty program with over 700 partners and more than 30 000 places worldwide to collect points
Challenge
- Fast rollout of retail loyalty application for cluster of shopping malls along the main highway in Turkey
- Enable safe driving behavior that will be reward with award points
- Facilitate long-term and frequent use of the app
- Stimulate app users to discover new retail spots and locations
Approach
- Telematics service integration to track, measure and rewards for improvement of driving habits
- Integration of local radio and daily shake-to-win lottery to make app "sticky"
- Introduction of QR Scan--to-Win to direct users for location-based discoveries and rewards
- Middleware integration layer (ESB) to enable integration for hundreds of merchants
- Use of accrual, GEO and simple push notifications to increase engagement and trigger rule-based activities
- Modular abstract architecture to develop similar application for other markets
Highlights
Swift migration from v2.3 to v3.0
Eye-tracking and tap maps for user journey optimisation
Eye-tracking and tap maps for user journey optimisation
Over 700 global and online partners
Different action determination
- shake-to-win daily engagement
Robust push notification system
More than 30K places worldwide to collect points
More than 30K places worldwide to collect points
Integration with more than
8 different services
Fifty sketches visualise
hundreds of interactions
Working with Scandiweb team on our mobile app project was a great experience. They have been able to execute complicated programming tasks within challenging deadlines, eventually delivering a high-quality product.
Scandiweb team that worked on our project is highly professional, smart, flexible and overall they are great people. It was a pleasure to work with the team that can come up with several solutions on complicated tasks, adapt to client's ever-changing needs and provide a great advice for further improvements of our product
Head of Digital Products
Result
- Modular architecture allowed PINS to have fast time-to-market during expansion to Japan
- Robust push notification system allows PINS to reach particular members groups and notify them about offers, partners, news and more
- Information in application targeted to a particular audience by determining the members GEO location allows PINS to offer better service for members
MAGENTO CLOUD EARLY ADOPTER
Magento Cloud Pioneers
TECHNOLOGY
The first hands-on Magento 2 experience
Challenge
- Pioneering Magento 2
- Evolving our solution engineers for adaptation of a new platform that had no documentation
Approach
- Close cooperation with Magento Core team
- Hands-on M2 training course for 2 senior developers with rest of the team following later in 2016
- Combination of using at the time available M2 extensions and creating new features from scratch
Highlights
Magento Enterprise Cloud Edition, for faster page load & maximum security
Custom click and collect solution tailored for the client
Result
- Business appreciated faster time to market enabled by Magento 2 Cloud
- Brand image is enhanced by robust Magento Cloud infrastructure enabling<br>99.99% solution uptime
SOCIAL COMMERCE + MAGENTO
Largest Israeli Fashion Group
TECHNOLOGY,
SUPPORT
Building largest independent fashion retailer now merging with offline retail chain
4 independent stores on single Magento installation
fashion for kids
fashion mainly aimed at teenagers
an Israeli branch for the huge
British multinational fashion brand.
They do full control of the pages content
lifestyle and fashion aimed at anyone.
Could be called the Jysk of Israel
Challenge
- Build several stores - Golf&Kids, Golf&Co, TopShop under one administration page for the largest Israeli fashion retailer -- do it upon the success of their first page
- Be able to support surge days with thousands of requests per minute (i.e. black friday and cyber monday)
- Full integration with custom made customer reward system with unified profiles over all Adika stores
Approach
- Help deploy highly scalable servers with full Varnish caching implementation
- Develop engaging shopping experience with the use of product configurators and outfits
Highlights
Customer review system provides real customer driven credibility for more than 50 thousand products
Highly customizable menu creation system allows for engaging ways to design any menu on the page
Highly customizable menu creation system allows for engaging ways to design any menu on the page
Ability to add engaging and "seamless" videos to products
Shop the look - innovative way to add all the items that you see on a model to your cart
Custom product bundles that can be added straight from the related
product page
Custom gift cards integration with the centralized adika-group account / point system
Bikini mixer
- build your own bikini look and just add it to cart
Bikini mixer
- build your own bikini look and just add it to cart
Virtual showroom
- modular homepage with highly customizable block addition possibility
- text, images, call to actions are managed in an intuitive admin panel
We have been working with Scandiweb as our developing team for the past year and a half, on two major projects and as an on-going support team/dedicated developer support.
In this time we had a chance to work with multiple developers from Scandiweb's team, all were professionals and worked hard to provide a solution to presented issues and requests. Communication with developers is fluent and immediate - we manage tasks in Jira, which is well organised and we talk about urgent or small matters on Skype while the task is in progress
Project manager
Result
- 3 new rapidly created stores that were featured on national television on go-live day
- Full control of all independent stores within one admin panel2
- Varnish cached page load time of under 2 seconds
- Full existing code base cleanup to improve speed and maintainability
- Centralized customer point / credit system that allows for unified login over all stores and point earning / spending options
HIGH-LOAD CHALLENGE & MOBILE APP
Swiss Groupon on Magento
TECHNOLOGY,
SUPPORT
Biggest coupon website in Switzerland
Challenge
- Replatfor m the Groupon of Switzerland
- New Solution has to support custom business model that no existing platform supports at the moment
- There should be no manual work for financial calculations and content that can be generated automatically
- Data from existing platform needed to be present in the new platform to maintain market leader position in crowd sales
Approach
- Scoping the whole project and assessing risks upfront
- Wireframes to describe functionality and calculations
- Data migration was started as a priority as that was the part of the project with highest risk
- Agile team has been set up with Scrum Master from Scandiweb side and Product Owner from clients side
- Fast adaptation to changes enabled by close communication between all team members and Product Owner
HIGHLIGHTS
Fast loading
- image heavy design for improved customer engagement
Mobile friendly design
- increased mobile traffic 2 times
Automatic product scheduler
Automatic product scheduler
Regional product selection
Scheduler for newsletter product feed
- plan newsletters one month ahead with products been added automatically
ERP integration
- partner commission rates automative caluclations and invoicing
Calculation of lifetime turnovers on customer, contract, and partner level
Planification for product creation, validation and launch - ahead of time
Dasboard for website's partner
- displaying revenue, validated coupons, summary charts
Conversion source tracking for orders, newsletter and social media
Purchased coupon management
- activate coupon codes manually or via QR scanner
Purchased coupon management
- activate coupon codes manually or via QR scanner
Realtime revenue calculation for partners
Geo-locating of visitors depending on their distance to a region
History view - see expired or out of stock offers
SwissPost shipping carrier integration
SwissPost shipping carrier integration
Sponsorship module for customers - commission for Referrals
Calculation of suggested products on customer-specific level, used in Newsletter integration
Individual newsletter personalization on a customer - specific level
Scandiweb is, by far, our preferred Magento partner! Able to quickly setup a scalable and agile team for all our needs from estimation to deliveries, it’s always a pleasure to work with them because there is always a solution. One of our significant collaboration is a major Swiss retail e-commerce website Realdeals.ch. For it, Scandiweb made a full Magento rebuild and support us after launch, for more than 1.5 years with a dedicated team. The main keys for this success is the proximity, dedication and autonomy of the entire team. Thanks to this new version we increased by +15% revenue and doubled mobile traffic.
Project Manager
How Magento and mobile app works together in Switzerland
Result
- Revenue increased by +15%
- 2x mobile traffic
- Much less manual work needed for sustaining and updating platform
- Historical Data from old site is preserved on the new site
TECHNOLOGY SOLUTION FOR AN AMBITIOUS GOAL
Hypnose Star by Lancôme
TECHNOLOGY,
SUPPORT
Creative quest on the edge of technology advances to bring a native app user experience to a browser
Challenge
- Campaign site localisation in 23 languages
- Accommodate time pressure and last-minute edits inherent to the fashion brand
- Dependencies on Lancôme spokesman Daria Werbowy appearances and photo shoot schedule
- In-browser animations and rich interactive experience with the video content
Approach
- Short-term relocation to Lancôme Paris office to sync with the business requests and creative changes
- Relocation to London-based brand direction agency to iterate on design composition and integrate visual assets
- Optimisation of layered PNG sequencing scripts and custom JavaScript optimisation for similar to native-app video performance
- Content delivery network and front-end scalability scripting to handle high-load after worldwide promotion
HIGHLIGHTS
Virtual Mirror - take a look on how Lancôme Hypnose Mascara "helps to say it with your eyes"
See animated Betty Boop character following you on the page and helping with the right choice
Product Configurator with an instant update - Betty endorses it!
Result
- Milliseconds of page loading time for interactive rich media content weighting over 200Mb
- Campaign page integration into Lancôme proprietary ERP for order processing
- Lancôme Hyponse Mascara online campaign became the most financially successful to date
Camapign site is discontinued, request access to the staging server
Make Better Decision, Quicker
Aggregation of 1 Million Events
STRATEGY,
TECHNOLOGY,
CREATIVE,
SUPPORT
Expert, advocate and crowd-sourced event reviews
Challenge
- Satisfy the ambition of aggregating all events ever happening worldwide without any exceptions
- Given that one event is usually registered in from 15 to 20 event platforms, had to make sure we do not have duplicates
- Legal compliance of the crawlers towards the terms and conditions for each of the event platform
- High-load in terms of millions of daily new and existing events to be crawled, cleaned and organised
Approach
- Robust queuing system on Amazon Simple Queuing Service to manage the pipeline of hundreds of the event aggregators to be crawled daily
- Natural Language Processing algorithms to separate event name from performer, venue and description for event grouping and categorising
- Data cleaning scripts to find that hundreds of events named differently can be actually only one based on the location, performer and other attributes
Result
- Platform usage have been growing exponentially with more than 5 million reviews left by more than million of users
- Platform successfully entered in acquisition negotiations with Events.com
The site is in stand-by mode for the negotiation with events.com
Redesign And Magento Infrastructure Improving
Magic and technological footwear
Creative & Design,
Data Driven,
Technology,
Strategy,
R&D
Like a walk in the clouds
Challenge
- Unique product structure to support complex logic behind shoe manufacturing business
- Advanced reward platform to retain returning and first-time visitors
- Mapping brands values to functional elements at every step of the user journey
Approach
- Custom build Visual Merchandise Module for quick product management
- Evolutionary redesign approach to ensure all drawbacks of old user journey are improved
- NetSuite integration for a successful management of all key back-office operations
Highlights
KURU reward program with
30+ configurable rules
Robust RMA portal with instant
KURU reward points refund
Data-informed redesign based
on real user insights and
historical behavior
Credit Card Vault to
re-order in one click
Visual Merchandiser module for
instant drag-and-drop product
management in Magento Admin
Magento 2 project is a major initiative for Kuru and represents a big step forward for the company. I've overseen other eCommerce re-platform projects with other companies and other development partners, and the experience with Scandiweb so far has been superior across each phase (estimation, requirements gathering, design, development, and project management). Perhaps most critically, the project management function, has really helped us stay on track: the week-to-week communication, thorough documentation of requirements, informative progress updates, clarifying questions, and most especially, the flexibility with which you and the team have approached certain of our evolving and changing requirements.
Perhaps most tellingly, I recently took 2 weeks off work to spend with family, and I had no worries about the progress of the project! :) This has not been true in the past with other replatform / site relaunch projects!
Product Owner
Result
- Magento 2 website has been launched migrating all historical records of orders, invoices, customers, RMAs, reward points and configurations
- Upgraded RMA module significantly decreased the amount of requests coming to customer support team
- Mix of 24/7 Support and Scrum team was established to work on after Go-Live enhancements in non-stop mode
- Advanced Digital Analytics setup allows to spot all user problems quickly and make instant improvements on the go