4.9
Pimcore support and maintenance services
Your Pimcore platform kept current and monitored by a Pimcore Platinum Partner team that already knows how your instance is built.
Trusted by 700+ leading brands worldwide
Trusted by 700+ leading brands worldwide
Pimcore support from a certified team
What Pimcore support covers
Pimcore support keeps a live instance current, monitored, and safe to change. That means version upgrades that do not break your custom modules, security patches applied before they become urgent, and someone accountable when a sync fails at the wrong moment. Most instances do not fail dramatically. They drift, until a routine update turns into a week nobody planned for.
scandiweb builds and supports Pimcore as a Pimcore Platinum Partner, and we wrote the connector that syncs it with Magento 2.
Our Pimcore support services
Support is bought for the day something breaks, but it earns its money on the days nothing does. Our Pimcore support covers the upkeep that stops incidents happening, and the response when one does anyway.
Proactive monitoring
Uptime, queue health, and sync status watched continuously, so a failed import surfaces to us before your merchandising team finds it.
Version upgrades
Upgrades tested against your custom modules on a staging copy first, then applied in a release window you approve, with a rollback ready.
Security patching
Pimcore and dependency patches assessed and applied on a schedule, with anything urgent handled outside the normal cycle.
Performance tuning
Response times and server resource use reviewed as your catalog grows, with indexing and caching adjusted before speed becomes a complaint.
Integration upkeep
The connections to your storefront, ERP, and supplier feeds monitored for drift, with mappings corrected when a source system changes shape.
Incident response
A named team on call for failures, working from documentation of your instance rather than discovering how it is built during the incident.
Data model adjustments
New attributes, product types, and markets added to the existing model without the sideways extensions that make later changes expensive.
Team support and training
Your merchandising and product teams supported directly, with training when roles change or new departments start working in Pimcore.
Get your Pimcore support scoped
What ongoing support protects
An unsupported Pimcore instance rarely announces itself. It falls behind on versions, accumulates small integration faults, and becomes something the team works around. Each item below is what a support arrangement is actually keeping intact.
Data accuracy across channels
Product information stays consistent everywhere you sell, because sync failures are caught and corrected the same day they happen.
A supported version
Your instance stays on a Pimcore release that still receives security fixes, so an upgrade never becomes a rebuild.
Speed as the catalog grows
Indexing and caching are adjusted as SKU counts rise, so the admin stays usable for the people working in it all day.
Working integrations
Connections to your storefront and back-office systems keep exchanging data correctly when either side changes.
Change without fear
New markets and product types are added by people who know the model, so the team stops postponing changes it needs.
Institutional knowledge
Your instance stays documented by a team that keeps working on it, so knowledge does not leave when one developer does.
Pimcore results from real eCommerce catalogs
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600,000+ products, finally online: a B2B distributor's Pimcore PIM
100%
of products now online, up from 10%
40%
increase in online revenue
2x
faster product updates
Learn more
A vulnerable legacy portal, rebuilt as secure Pimcore MDM
Millions
of student records secured
Thousands
of schools served
6 months
to production go-live
Learn more
Why brands pick scandiweb for Pimcore support
On a live Pimcore instance, response time depends on how well the team already knows the build. Everything below is about who picks up the ticket.
Pimcore Platinum partners
Pimcore's highest partner tier gives us a direct line to their engineers, so a fault that turns out to sit in the platform stops being your problem to chase.
Cover that does not thin out
A 29-person certified Pimcore bench means holidays, illness, and handovers do not change who is available to answer your ticket.
Sync issues reach the authors
The bidirectional Magento 2 connector on the Pimcore Marketplace is ours, so a failing sync is triaged by the people who maintain that code.
9,000+ tickets handled
Our support desk carries 450+ clients under active support and 9,000+ tickets handled, so priority levels, escalation paths, and reporting already run as a system rather than a promise.
The same Delivery Manager
A Delivery Manager with 15+ years in eCommerce owns your account and stays on it, so priorities are agreed with someone who already knows what your instance runs.
ISO certified
Support means continuous access to product, pricing, and supplier data. That access runs under ISO 27001 and ISO 27017, and the support process itself under ISO 9001.
Nobody maintaining your Pimcore? Let's cover it.
Tell us your Pimcore version and what has been postponed, and we will map the support it needs.
What our clients say about us
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How Pimcore support starts
We get to know your instance
Free consultation
Receive your support plan
Pimcore support and maintenance FAQ
What does Pimcore support include?
Monitoring, security patching, version upgrades, integration upkeep, and incident response, with a named team accountable for the instance. Scope is agreed in writing before anything starts, and most arrangements also cover small data-model changes so your team is not blocked waiting for a separate project.
Do you support a Pimcore instance you did not build?
Yes, and it is common. We start by reading the current configuration and integrations so the team knows the build before taking responsibility for it. Where documentation is missing we write it as part of onboarding, which is usually the most valuable thing that happens in the first month.
How do Pimcore version upgrades work?
We check your custom modules and integrations against the target version first, then plan the upgrade into a release window you approve. Testing happens on a staging copy, and your current environment stays available until you sign off on the result.
Can I use Pimcore with Shopify, BigCommerce, or other systems?
Yes. Pimcore connects to any eCommerce platform through its APIs, and integration is faster where a ready-built connector exists. We wrote the bidirectional Magento 2 connector ourselves, and we build and maintain custom connectors for other platforms as part of a support arrangement.
What if the audit finds we need development work?
Support covers upkeep and small changes. When something larger is needed, it is scoped separately as a project — see Pimcore development. If you want a one-off written review before committing to either, see Pimcore audit.
How much does Pimcore support cost?
Monthly cost depends on instance size, how many integrations need watching, and the response time you need. We quote after reviewing the setup rather than from a tier list, because a well-built instance needs materially less upkeep than a neglected one. The review itself is free.
How fast do you respond to incidents?
Response times are agreed in the support scope and depend on severity. A failed product sync during business hours is treated differently from a cosmetic admin issue. We set those expectations in writing before the arrangement starts so nobody is guessing during an incident.
Can you support Pimcore alongside our in-house team?
Yes. Many arrangements have our engineers covering the Pimcore platform while your developers own the storefront or the ERP. We agree the boundary in the support scope so neither side assumes the other is watching a given integration.
Is there a limit on how many products Pimcore can handle?
The ceiling is set by infrastructure rather than the platform, and instances holding nine-figure record counts are in production today. What matters for support is that hosting and indexing are resized before your catalog reaches the next threshold, which is a scheduled review rather than an emergency.
Can we stop or change the support arrangement?
Yes. Support scope is reviewed periodically and can be adjusted as your instance settles or your catalog grows. Everything we build or document for you remains yours, so there is no dependency that makes leaving difficult.
Get your Pimcore support scoped
Tell us your Pimcore version and what has been postponed. A specialist reviews the setup and comes back with a support scope, response times, and a monthly cost.
Prefer to talk now? Book a call straight away, or email us at: [email protected]
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