Efficient & responsive Magento support and maintenance

Development

24/7 Support

Get professional Magento support in 24h

We empower the leading global brands

Our Magento services

Beyond mere Magento maintenance

Think of Magento Support and Maintenance as the immune system of your business. Our experienced Magento developers target, identify, and eradicate any bugs and issues and create solutions that ensure you never suffer from these problems again. Responsive and aggressive support is crucial for maintaining a healthy system that can always perform at maximum capacity, helping you drive sales without interruptions and unwelcome problems.

Rest easy and focus on growing your business, while Scandiweb`s Magento Support services ensure the uptime and operational efficiency of your Magento store.

Why merchants choose
Scandiweb Magento support?

24/7 availability

By your side at all times, to support your business as soon as the need arises.

Transparency

No fixed fees, pay as you go, easy and complete workflow access and overview.

Unlimited capacity

Easily scalable team structure. Need to move from 2 to 20 developers? Done.

Quality guarantee

Your project is handled by a team of certified Magento and AWS engineers.

Easy workflow

You give us a task, we estimate, you approve, we do it, you approve. On to the next one.

Proactivity

Scandiweb`s Support helps preemptively avoid future issues and disasters.

scandiweb has helped us greatly to understand an implement our ecommerce platform on Magento.

Head of News Agency Applications

Erik Klepper

scandiweb proved to be a good fit and we are very happy with the commitment and dedication from both our team and the company

Team Lead / PO at Happysocks

Victor Emilson

We have done projects with scandiweb and, to be honest, it is a pleasure to work with them!

eCommerce Manager

Marc Muntané

We have been increasingly impressed with scandiweb since we began working with them on our website.

Director of IT

Jimmy Yoon

PUMA on ScandiPWA has 3 – 4 times better performance than any other site in the group.

Chief Architect

Jason Barney

Working with scandiweb has been a positive experience, they have consistently kept their timelines and have competent people with the technical expertise to finish the job..

Director of IT

Jón H. Bartels

Support superheroes
to your rescue

Your very own Magento eCommerce Support professionals. Being a part of and having the backing of the largest certified Magento developer team in the world, we bring over a decade of experience in simple, complex, and custom solutions for your Magento website.

Our teams are formed in groups of 8 developers that are constantly working on your project, yet you only pay for the work done. This makes for easy scalability and full knowledge transfer, avoiding the repeat explanation of business specifics and goals. With a focus on robust solutions, flexibility, and responsiveness, our high-grade Magento. Support and Maintenance gets the most bang for your buck.

Entrust your Magento technical support to official Magento partners, with demonstrated success in handling both Enterprise and Community Edition projects of all sizes and versions, propelled by an adaptable, creative, and efficient team who is guided by the following values:

Responsiveness

We are here when you need us. There are preventive measures and around the clock uptime monitoring to be able to react immediately before any issues affect the live sites of our clients. In case of emergencies, they are prioritised and dealt with instantaneously.

Excellence in communication

With a philosophy of “Answer before you`re asked”, Scandiweb`s Magento Support experts maintain a direct line of communication with clients, updating and informing them on a regular basis.

Ownership approach

Magento Support at Scandiweb is a project manager free zone. Each expert has the freedom and knowledge to find the best-suited solution, taking full responsibility for the result. Such an ownership approach encourages proactivity, perfection, and saves time and resources by not having any middlemen.

Professionalism

Each member of the support team undergoes a strenuous internal 2-month educational program. Afterwards, adherence to streamlined guidelines for efficient work and communication that have been developed over a decade of hands-on Support experience ensures every developer embodies excellence which translates to their work.

Teamwork

With daily standups, internal team support, and access to assistance from any of their 200 teammates, each developer has the full force and arsenal of Scandiweb at their disposal to complete tasks with optimal quality.

We accommodate your business needs

Among our clients you`ll find commerce heavyweights from furniture titans to car manufacturers, with warehouses and customers spanning the globe, who put control to their eCommerce endeavour entirely in the safe hands of Scandiweb, oftentimes regarding our support team as an internal component of their company.

There are also young and niche startups wholly dependant on the quality technical solutions provided by Scandiweb`s Magento Support to propel their business into the next month. And we have had the chance to work with every business type and size in-between.

Regardless of your budget, we use your resources with equal tenacity and care, no matter the size or type of your business, ensuring you get exactly what you pay for with maximal efficiency.

99% of companies signed up for scandiweb magento support and maintenance become our long-term clients. Find out why!

Schedule a Call

Here’s what we can do for you

Magento support

From squashing pesky bugs to implementing vital features and more, Scandiweb`s Magento Support services are the complete package. Boost your Magento website`s performance and capabilities.

24/7 issue resolution
Development & Customisation
3rd party service integration
eCommerce & Magento consultation
Performance optimization
Server migration & tuning
Redesign & Media materials
Enterprise AWS solutions & hosting

Magento maintenance

Stay secure and minimize downtime with Scandiweb`s Magento Maintenance services. Be in the know about your site`s performance so you can stay ahead of issues and make informed decisions.

Uptime monitoring
Performance monitoring
Conversion rate monitoring
24/7 showstopper prevention
Security patch setup
Code review & audit
Security review & audit
Application & server maintenance

Magento experience

Being home to the largest eCommerce development team in the US and Europe, our Magento experts have the capacity and know-how to assist your project beyond technical solutions with digital marketing optimisation and design.

Conversion rate optimisation
Data collection & analysis
A/B testing & optimization
Search Engine Optimization
Content & Email strategy & execution
eCommerce design
Paid Search
Marketing & Influencer campaigns

Support for every enterprise and community magento version

Scandiweb has over a decade of experience with Magento. Having worked with the earliest of versions, Magento quickly became our core competence and as a result, we have worked with every version of both Community and Enterprise editions of Magento 1 and Magento 2.

While we echo Magento`s call in strongly encouraging migration to Magento 2, in light of Magento 1 end of life, which could put your eCommerce store at risk, as well as because of the numerous benefits Magento 2 offers, we nevertheless offer support for all versions and editions.

Working with Scandiweb Magento support and maintenance

It`s easy. The Magento Support workflow is transparent and accessible toyou to ensure you`re always in the loop and get the work done. With exceptional communication and accurate estimates - there`s no better solution for your Magento issues.

Straight-forward onboarding

The first step is always the one filled with the most worry and doubt,hence onboarding with Scandiweb support and maintenance is made as easy as possible.Tell us about your growth plan and/or share the problems to be resolved. Our team provides a solution and estimates. You confirm the project timeline and share credentials. Our team prepares a development environment and implements the solution.

Do not hesitate to share the issues you`re experiencing - let`s solve them together.

Workflow

Here`s a full run-through of the workflow, which, you`ll notice echoes the simplicity embodied by the onboarding process: a client creates a ticket on our Kanban board, describing the issue. Our Support superhero reviews the ticket and provides an estimate. Once the estimate is approved, development begins and is soon after completed. The client then reviews the work, approves it, and it is deployed to the live environment. Simple as that.

Every request that passes through Support follows this workflow and this ensures a disciplined and structured approach that eliminates all dissonance. In case of urgent requests, the client can assign the respective priority to the ticket they create and the Magento Support team reacts accordingly - tackling the urgent issues instantaneously.

Sometimes tasks are very large in scope, which means tickets are created by developers, breaking down the task into manageable chunks, however,they are always approved by the client.

Communication

High quality of communication is key for smooth work and good relationships, hence heavy emphasis is put on perfecting this aspect of our work.And it shows. It is not unusual to hear praise from clients regarding communication,as they often feel like we`re working in the same room, sometimes even claiming to keep in better contact with us than their in-house development team.

Our team`s criterion of success is when clients do not ask questions, as they`ve already been provided with the answers. When questions are asked, however, the team provides clear, concise, and accurate responses to make sure everything is understood. Personal involvement is also encouraged, as it allows for better understanding of the client`s business goals,delivery impacts, and timing.

Estimate

Estimates are the only way for clients to evaluate cost vs value. Estimates can help separate nice-to-haves from actual necessities, hence every Support service estimate is created with utmost precision, to make sure our clients` decisions are well-informed.

Responsible for accurate estimates are the Support developers themselves. Occasionally, complex cases require a group estimating session, where the whole team takes part on the spot. For the vast majority of the time,however, our developers are well-equipped and experienced to provide accurate estimates.

Forget about downtime and critical
technical problems

Forget about downtime and critical technical problems

Magento website is down
Magento admin error
SSL error
Data is not sent to the 3rd party from Magento
Magento Checkout does not work
Can’t log in to backend in Magento
404 / 500 error in Magento
Magento Connect error

Keeping your eCommerce store live 24/7 all year long, without encountering severe difficulties and downtime might seem impossible. It`s not. Scandiweb`s Magento Support and maintenance Department has proven this time and time again.

Firefighting problems costs you revenue, so be proactive, ensure issues are dealt with ahead of time and find a trustworthy Magento solution partner in Scandiweb.

Consultations & support beyond the technical

The growth of your business is as much your goal, as it is ours! Sound technical solutions help drive sales through optimal user experiences and our senior Magento Support Superheroes are always available for advice and consultations. With well over a decade of eCommerce experience under our belt, we have seen projects, trends, and the industry evolve, so don`t miss out on the trove of knowledge that is at your disposal as a Support client.

It`s not just Magento technical support. With language agnostic senior developers, senior IT project managers & business developers, a decorated in-house design team, as well as senior digital marketers & growth hackers, Scandiweb has the full-stack competence to take a project from its inception to its launch and beyond. Concurrently, all the benefits that come with it are available to you, be it in a developmental or advisory role.

Your “Thank You” matters

We pride ourselves not only on superior technical solutions but also on the quality of relationships we build with our clients. Trust perpetuates freedom, and, in our experience freedom produces the best results, so keeping our clients happy is vital for the general health of the project.

To emphasize the importance of this, Scandiweb`s Magento support and maintenance Department was extended a challenge: receive 200 Thank Yous over a month and receive a special prize.

A month later, having exceeded expectations and reached 300+ Thank Yous, our support team got their reward. An opportunity to work from Valencia, Spain for two weeks.

Magento knowledge base

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View All

Magento knowledge base

UK Retailer Experience with Adobe Commerce (Magento) | eCommerce Report

Checkout optimization: learnings from 500+ eCommerce projects

FREE EBOOK: "Magento 1-2 Migration"

Magento (Adobe Commerce) 2.4.6 Release Highlights

Retail Giant Byggmax Reaches 99 PageSpeed Score on Hyvä

10 Best Practices When Upgrading Magento 2 (Adobe Commerce)

Read our blog posts

Who is scandiweb?

Leader in eCommerce, Mobile, and Startups. Since 2003, scandiweb has enabled digital strategy for bootstrapping startups and established brands such as Jaguar Land Rover, Peugeot, New York Times, Reuters, JYSK and 600+ other customers in 35 countries. scandiweb is a full-stack, vertically integrated service provider with the largest eCommerce development team in Europe and the US. We bolster digital business strategies with our expertise in KPI management, MarTech, Creatives, and Technology.

Scandiweb is recommended by

scandiweb has helped us greatly to understand an implement our ecommerce platform on Magento.

Head of News Agency Applications

Erik Klepper

scandiweb proved to be a good fit and we are very happy with the commitment and dedication from both our team and the company

Team Lead / PO at Happysocks

Victor Emilson

We have done projects with scandiweb and, to be honest, it is a pleasure to work with them!

eCommerce Manager

Marc Muntané

We have been increasingly impressed with scandiweb since we began working with them on our website.

Director of IT

Jimmy Yoon

PUMA on ScandiPWA has 3 – 4 times better performance than any other site in the group.

Chief Architect

Jason Barney

Working with scandiweb has been a positive experience, they have consistently kept their timelines and have competent people with the technical expertise to finish the job..

Director of IT

Jón H. Bartels

Efficient & responsive Magento support and maintenance

We empower the leading global brands

We empower the leading global brands

Our Magento services

Beyond mere Magento maintenance

Why merchants choose
Scandiweb Magento support?