Beyond basic Magento maintenance

Our proactive Magento Support and Maintenance tackles bugs at the source—resolving issues before they impact your sales. Our experienced Magento developers quickly target and fix any bugs while finding solutions so that you never suffer from these problems again. By preventing downtime and glitches, we help you maximize revenue without unwelcome interruptions. scandiweb’s 24/7 Magento Support services ensure your store is always operating at peak performance, so you can focus on growing your business.

Count on our expert team to keep your Magento store healthy, secure, and ready to handle any surge in traffic.

Why merchants choose scandiweb's Magento support?

24/7 availability

By your side at all times to support your business. We respond swiftly whenever an issue arises, minimizing downtime.

Transparency

No fixed fees—enjoy a simple “pay-as-you-go” model, complete with clear estimates and transparent overview of our work.

Unlimited capacity

Need more hands on deck? We can easily scale the team, in case you need to move from 2 to 20 developers, or the other way around.

Certified expertise

Your project is managed by a team of certified Magento and AWS engineers with proven experience.

Easy workflow

Give us a task, review our estimate, approve, and we’ll deliver. It’s that straightforward—so you always know the milestones and see progress.

Proactivity

We identify potential pitfalls in advance, preventing downtime and safeguarding your store’s performance.

Talk with a Magento expert

Trusted by leading brands

Dedicated Magento support at your service

Most certified team in the world

Your very own Magento eCommerce Support professionals. With the backing of the largest certified Magento developer team in the world, we bring over a decade of experience delivering simple, complex, and custom solutions for your Magento website.

Cost-effective, scalable team structure

Our teams are formed in groups of 8 developers who continuously work on your project, ensuring you only pay for the tasks actually completed. This setup allows for easy scalability and full knowledge transfer, ensuring we’re all on the same page about your business specifics or goals. With a focus on robust solutions, flexibility, and responsiveness, our high-grade Magento Support and Maintenance delivers exceptional value for your investment.

Proven success with enterprise & community projects

Entrust your Magento technical support to official Magento partners, with demonstrated success handling Enterprise and Community Edition projects of every size and version. Backed by an adaptable, creative, and efficient team, we remain guided by core values that drive effective, results-focused solutions.

Talk with a Magento expert

Tailored solutions for every business size and niche

Among our clients, you’ll find commerce heavyweights—from furniture titans to car manufacturers—with warehouses and customers spanning the globe, who trust us with their eCommerce. Many even treat our support team as an integral part of their own company.

Trusted by industry leaders and growing startups alike

We also serve young and niche startups wholly dependent on the quality technical solutions provided by scandiweb’s Magento Support to propel their business forward each month. In fact, we’ve worked with every business type and size in-between.

Full dedication and top-tier care, regardless of budget

Regardless of your budget, we apply the same tenacity and care to ensure you get exactly what you pay for, no matter the size or type of your business. We stay highly efficient and fully committed to your success, helping you meet and exceed your goals.

99% of companies who signed up for scandiweb Magento support and maintenance become our long-term clients. Find out why!

Schedule a free consultation and learn how our tailored approach can boost your Magento store’s performance, minimize downtime, and drive sustained growth.

Get a clear support plan

Maris Skuja

Key Account Manager, partner

Forget about downtime and critical
technical problems

Keeping your eCommerce store live 24/7 all year long, without encountering difficulties and downtime might seem impossible. It’s not. Our Magento support and maintenance department consistently demonstrates that it’s achievable with minimal downtime.

Stop firefighting issues that drain revenue—address them proactively. Partner with scandiweb for reliable Magento solutions that keep your store running at peak performance!

Typical Magento emergencies we resolve:

Magento website is down
Magento admin error
SSL error
Data is not sent to the 3rd party from Magento
Magento Checkout does not work
Can’t log in to backend in Magento
404 / 500 error in Magento
Magento Connect error

Why 600+ brands partner with us

PageSpeed score

30%

Faster page load

+275%

Speed index

+20.1%

Checkout conversion rate

99.88%

Uptime

92+

SEO & eCommerce score

+56%

Engagement

+76.6%

PageSpeed score

+275%

Speed index

+58.0%

Unique purchases

Browse more case studies

+56%

Engagement

+76.6%

PageSpeed score

+275%

Speed index

+58.0%

Unique purchases

Browse more case studies

We keep our Magento Support workflow transparent and accessible to you, so you’re always in the loop and stay updated on what we’re doing. With exceptional communication and accurate estimates, we’ve perfected our process to provide excellent support for your Magento issues.

Straightforward onboarding

Tell us about your growth goals or any specific problems you’re facing. We’ll propose a solution, provide precise estimates, and confirm a project timeline. Once you share your credentials, we set up a development environment and begin implementation.

Ticket creation & workflow

Whenever you need assistance, simply create a ticket on our Kanban board. Our support team reviews it, offers an estimate, and upon your approval, development kicks off. Tasks are broken down into manageable chunks for clarity—especially if they’re large in scope. If an issue is urgent, mark it as high priority, and our team will tackle it immediately.

Clear & proactive communication

We place high value on open dialogue to prevent misunderstandings. You’ll receive regular updates on progress, and we encourage questions or feedback. Our goal is to address potential concerns before they arise, so you’ll often have answers ready before you even ask.

Accurate estimates

Our support developers handle estimates directly, ensuring you know the cost vs. value of every request. In complex cases, the entire team collaborates to guarantee precise calculations. This approach lets you distinguish must-haves from nice-to-haves, keeping your budget in check.

Development & approval

After we build or fix your requested features, you’ll review the work and confirm it meets your requirements. This step maintains alignment with your business goals and ensures quality control before moving forward.

Deployment & final review

Once approved, we deploy the changes to your live environment. You’ll have the final say on the outcome—allowing you to confirm everything is running smoothly and meets expectations. This disciplined approach leaves no room for surprises or confusion.

Consultations & support beyond the technical

Our senior Magento support specialists deliver robust, sales-focused solutions that create excellent user experiences—and they’re always available for consultations. With 20+ years of eCommerce expertise, we’ve watched the industry evolve, so you can leverage our deep knowledge as a support client.

To help you grow even further, we go beyond Magento technical support by bringing together experienced developers, IT project managers, business strategists, in-house designers, and senior marketing experts. This comprehensive, full-stack team guides your project from start to finish, ensuring you have technical and strategic guidance at every stage.

Talk with a Magento expert

The support offered, especially after hours, has been top-notch. The entire staff is responsive, works diligently to keep each ticket updated with the latest findings, actions, and next steps, and provides estimates for work efforts to assist with budgeting and scheduling. In every case, they've delivered quality work within the promised timelines.

Gary Cifatte

CTO at Candy

I never hear my team talking about scandiweb as a supplier, they talk about the names of the people in the team as if they were part of Rockar. This is so important to us as we want a partnership, working together to deliver exciting solutions in the automotive marketplace.

Simon Dixon

Founder of Rockar

Over the past 10 years, scandiweb has been a trusted partner to ensure our site remains secure and performs optimally at all times. scandiweb has consistently provided their best and brightest talent, helping us achieve our strategic goals and drive revenue for the business.

Jonathan Chan

Head of Global IT at Lafayette 148 NY

Who is scandiweb?

Leader in eCommerce, Mobile, and Startups. Since 2003, scandiweb has enabled digital strategy for bootstrapping startups and established brands such as Jaguar Land Rover, Peugeot, New York Times, Reuters, JYSK and 600+ other customers in 35 countries. scandiweb is a full-stack, vertically integrated service provider with the largest eCommerce development team in Europe and the US. We bolster digital business strategies with our expertise in KPI management, MarTech, Creatives, and Technology.

600+ experts

with 894+ Adobe Commerce & Analytics certificates