Long-term eCommerce support

Join Scandiweb Service Cloud to get the first-class support for your business from the
world-leading eCommerce experts 👌


satisfied long-term clients


fulfilled support requests


eCommerce experts
We empower the leading global brands

What is Scandiweb Service Cloud?

Scandiweb Service Cloud is a full eCommerce service ecosystem powered by a flexible, client-tailored approach. Joining Scandiweb Service Cloud is simple and risk-free.

Join Scandiweb Service Cloud in just 24 hours

Join Scandiweb Service Cloud in just 24 hours
Get your most burning issues tackled in a snap
Set 1-3 year strategic goals
Receive uptime monitoring, with 24/7 proactive support
Get scheduled health checks for 50+ vital parameters
Obtain new features and UI/UX enhancements
Increase revenue CRO, SEO, and PPC analytics and optimization
Successfully reach your eCommerce goals

Need urgent 911 help with your eCommerce store?

We’ll be on it in 24 hours! 👌

Analysis of 9000+ Support Requests

How Scandiweb successfully processed 9,000+ eCommerce support requests
Read Blog Post

5 reasons to join Scandiweb Service Cloud

Full eCommerce services
From development, infrastructure support to SEO, CRO, PPC, and UX/UI optimization
24/7 support and uptime monitoring
Full-fledge, proactive support, with hotline and the ability to swiftly tackle the most burning issues
Flexible support models
Dedicated or urgent support models, with an easy switch between the two
Single service agreement
A secure, transparent agreement covering all eCommerce services and eliminating hassle
Solid strategic partnership
Guaranteed quality support on all stages of pursuing business goals, with a long-term roadmap
See support success stories
View Success Stories

Choose your eCommerce support model

Your dedicated eCommerce team

Ideal for eCommerce projects with an extensive backlog, steady flow of inbound tasks, and complex, long-term goals.
Get Dedicated Team

24/7 urgent support

On-the-spot support for solving the most burning and unexpected issues. Hotline included.
Get 24/7 Support
Scandiweb has helped us greatly to understand an implement our ecommerce platform on Magento.
Head of News Agency Applications
Erik Klepper
Scandiweb proved to be a good fit and we are very happy with the commitment and dedication from both our team and the company
Team Lead / PO at Happysocks
Victor Emilson
We have performed projects with Scandiweb and to be honest is a pleasure to work with them!
eCommerce Manager
Marc Muntané
We have been increasingly impressed with Scandiweb since we began working with them on our website.
Director of IT
Jimmy Yoon
PUMA on ScandiPWA has 3 – 4 times better performance than any other site in the group.
Chief Architect
Jason Barney
Working with Scandiweb has been a positive experience, they have consistently kept their timelines and have competent people with the technical expertise to finish the job..
Director of IT
Jón H. Bartels

What eCommerce support services Scandiweb provides

Scandiweb support team enhances every part of your eCommerce ecosystem enabling you to reach ambitious business goals and win the competition
Ongoing development
Patches and upgrades, new backend features, eCommerce ecosystem enhancements (ERP, CRM, PIM, etc), PWA implementation, UI/UX enhancement
Infrastructure support and optimization
Infrastructure setup, performance optimization and CDN setup, AWS scalable setups, uptime monitoring, DDoS attacks prevention and treatment
eCommerce legal consulting
Privacy policy, cookie policy, terms & conditions, warranty against defects and filing a complaint, risk identification and mitigation
Audits and health checks
Magento/Adobe Commerce code audit, PageSpeed score optimization, performance audit, technical SEO audit, analytics and data tracking health check
Traffic acquisition (PPC& SEO)
Search engine optimization, eCommerce link building, SEO-optimized content development, CX optimization, paid ads management, landing page optimization
CRO and analytics
Digital analytics monitoring, checkout optimization, marketing tools integrations, validation of UI efficiency, market expansion support
UX and design
Complete redesign, eCommerce banners production, layout overhaul, design enhancements
Urgent 24/7 support
Proactive, uptime monitoring, SMS & email notifications in case of downtime, phone hotline, monthly tech health checks

Get full strategic support for your business!

Support success stories with Scandiweb

2-year strategic roadmap
SEO strategy development for Elo's EMEA websites
Ongoing website improvements focused on the new lead capture
Targeted PPC campaigns management
Continuous CRO/marketing suggestions to provide the most personal user experience for every visitor
Monthly tech health-checks of
Magento 2 site
Continuous 24/7 support
Full legacy code audit and issue investigation, with a thorough Magento code audit
Troubleshooting and functionality upgrade
Redesign and UX optimization of the checkout process
Multiple third-party integrations: Adestra email marketing solution, CommercialWare OMS, MMS (Merchandise Management System), Tessitura CRM, Epsilon marketing data solution, Attraqt (AI-based marketing solution)
Continuous 24/7 support
2-year strategic roadmap
Performance optimization
New functions to boost customer experience and sales: loyalty program, subscription plan, CRO activities
Enhancement of order processing and management with OMS and PIM integrations
Market expansion research
Continuous 24/7 support
See All Success Stories

Ready to get the best-in-class eCommerce support? Contact us now.