4.9
eCommerce support services to keep your store growing
Ongoing development, infrastructure, monitoring, and growth support for your live store, under one agreement, with a team on it within 24 hours.
Trusted by 700+ leading brands worldwide
Trusted by 700+ leading brands worldwide
eCommerce support backed by 2,100+ projects
700+
clients worldwide
$4B+
processed for clients per year
9,000+
support requests handled
What breaks when a live store runs without support
An unsupported store gets slower and riskier by the month, and the cost shows up in revenue well before anything goes down. Almost every store that arrives without a support partner carries the same damage.
Peak sales find the weak points
Slow pages and unpatched code hold through quiet months, then fail during a campaign or holiday peak, exactly when every lost order costs the most.
A fix backlog nobody owns
Patches, updates, and small defects wait for whoever has spare time. eCommerce website maintenance keeps getting postponed, and the backlog grows harder to clear.
Growth work waits behind urgent fixes
CRO, SEO, and UX improvements stay unstarted because urgent issues take every available hour. The store keeps running and slowly stops improving.
What our eCommerce support services include
eCommerce support services cover everything a live store requires after launch: bug fixes, security patches, platform upgrades, infrastructure and uptime monitoring, and health checks scored across 50+ KPIs. scandiweb delivers the full scope as one continuous service that also carries UX, speed, and conversion improvements, so the store gets better month over month while it stays stable.
Managed services for every part of your store
Under eCommerce managed services, an outside team owns the store's technical work outright. You set the goals and approve each month's queue. scandiweb carries the delivery and answers for the results.
Ongoing development
Bug fixes, version upgrades, backend features, and frontend work ship continuously on Magento (Adobe Commerce), Shopify, and BigCommerce stores.
Infrastructure and security
Hosting setup, CDN configuration, DDoS protection, and uptime monitoring keep the store fast and reachable, with compliance reviews in the same scope.
Audits and health checks
Code audits, technical SEO audits, and daily and monthly health assessments catch problems that lower speed, rankings, or checkout completion.
Growth and conversion work
Analytics, checkout improvements, and structured CRO and UX services raise the revenue each visit produces, using data from your own store.
Traffic and marketing
SEO, paid campaigns, and content run through our digital marketing services team, so acquisition work continues while the store is maintained.
24/7 eCommerce support
A hotline with SMS and email alerts reaches an on-duty engineer at any hour, and issues that block orders take priority over everything else in the queue.
See where your store stands
Pick the support model that fits your backlog
Each model runs on the same certified team, under the same service terms. The difference is how work is scheduled and billed, so eCommerce website support matches the amount of work your store generates.
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How eCommerce support starts and runs
The first days go to whatever is actively costing you sales. Stability work follows, and only then does improvement work begin, so new features never land on a broken base. Roland Jermolajev, Head of Support Department, leads the team through every stage.
Onboarding and access
We take over repositories, hosting, and monitoring access, then set up the request queue and the communication channel your team already uses.
Urgent-issue triage
Open issues are ranked by revenue impact, and the most damaging ones are fixed in the first days. Broken checkout steps and failing integrations come before cosmetic work.
Store audit and goals
A technical audit lists what to fix first, and a working session sets goals for the year. For bigger growth questions, our eCommerce strategy services team joins the roadmap work.
Monitoring and health checks
Monitoring covers uptime and performance at all hours. Patches land on schedule, and every health check compares the store against its last score, so decline is caught early.
Continuous improvement
With the store stable, the team ships the work that grows revenue: UX fixes, conversion experiments, SEO improvements, and new features, reviewed with you monthly.
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Proof from stores we run
Four stores running on scandiweb support long term, with results measured in revenue, conversion, speed, and advertising efficiency.
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Ongoing support took a beauty store's health score from 57% to 84%
+90.2%
online revenue
+93.3%
transactions
+44.9%
conversion rate
Learn more
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Full-scope store support that held 99% uptime through growth
+64.95%
conversion rate
+94.28%
transactions
+60.57%
revenue
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Supported since 2014: a furniture chain's PageSpeed score up 76.6%
242.8%
Time to Interactive improvement
20.1%
checkout conversion improvement
43.8%
increase in transactions
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+165.92% Google Ads conversion rate in a year for a touchscreen maker
+41.81%
conversions on Google Ads
-68%
CPA on Microsoft Ads
+47.6%
conversions on LinkedIn Ads
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What our clients say
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Why stores keep their support with scandiweb
The most certified Adobe Commerce team
894+ Adobe certifications are held by the same people who maintain client stores day to day, so complex platform work stays in-house.
#1 certified Hyvä agency
Hyvä Platinum Partner status and 50+ delivered Hyvä projects mean storefront and theme work on supported stores goes to certified Hyvä developers.
Audited security standards
ISO 27001 and 27017 certified, PCI DSS compliant: security patching and customer data handling on your store follow audited processes.
In eCommerce since 2003
An eCommerce support agency that has kept client stores selling through every platform shift, so this quarter's problem usually has a known fix.
24/7 coverage
Specialists across 45 countries keep monitoring and urgent fixes moving overnight and on public holidays, with no waiting for one office to open.
One accountable Delivery Manager
A single Delivery Manager owns your store's KPIs and reports monthly on what changed them, so every task connects to a number you track.
Frequently asked questions about eCommerce support
What is eCommerce support?
eCommerce support is the ongoing technical work that keeps a live store running and improving after launch. It covers corrective work (fixing what breaks), preventive work (patching and monitoring so fewer things break), and improvement work (making the store faster and easier to buy from). eCommerce maintenance services are another name for the same work.
How much does eCommerce support cost?
Cost follows the model you pick: pay-as-you-go billing for occasional tasks, a monthly retainer band for a steady workload, or a dedicated team whose cost depends on the team size you reserve. The free health check ends with a scoped recommendation and a written estimate, before any commitment.
Which platforms does the support team cover?
The team runs stores on Magento and Adobe Commerce, Shopify, BigCommerce, Hyvä frontends, and custom builds, with certified specialists for each stack. Platform choice never limits the scope of the work. For Magento-specific maintenance, see our dedicated Magento support service.
What do eCommerce support services include?
Our eCommerce support services include ongoing store development, infrastructure and security management, audits with scheduled health checks, conversion and analytics work, traffic and marketing management, and 24/7 urgent support. Everything runs under a single service agreement, and a named Delivery Manager reports progress against your KPIs.
How fast can eCommerce support start?
Onboarding completes within 24 hours. Access is handed over and the request queue is set up on day one, with urgent work picked up in the first week. The full store audit runs alongside those first fixes, so nothing waits on paperwork.
Which support model fits my store?
A dedicated team fits stores with a long task list and a constant flow of inbound work. On-demand support fits stores that mainly want urgent fixes and periodic checkups. A monthly retainer sits between the two, and you can switch models as your workload changes.
Get your free eCommerce store health check
Describe your store and what you want handled first. We run the first checks and reply with findings you can act on either way.
Book a call straight away or email us at: [email protected]
Tired of running the store alone? We take it from here.
Tell us what keeps breaking or what never gets built, and a support expert will show you the fastest way to hand it over.
36 countries worldwide
20+ years in the eCommerce
10+ years leadership
