Security- and UX-oriented maintenance services for The MET store
Code audit, functionality upgrades, and UX optimization
Approach
Full legacy code audit and issue investigation
Server performance analysis performed by the Scandiweb Site Reliability Engineering (SRE) team
Troubleshooting and Magento functionality upgrade
Redesign and UX optimization of the Checkout module
24/7 monitoring and support
Highlights
Monthly health-checks on uptime rate, server error log, Magento log, and DB backup
Security monitoring
SSL
patches
suspicious files in the root
non-committed changes
sensitive URLs
Integration of third-parties
Adestra email marketing solution
Merchandise Management System
Tessitura CRM
Epsilon marketing data solution
Attraqt AI-based marketing solution
Site-wide enhancements to ensure ADA compliance
Results
The client was able to adjust and optimize their Magento Commerce Cloud plan based on the server performance analysis performed by Scandiweb’s site reliability engineers
System flaws were addressed immediately as they were discovered during the regular code audits
Continuous on-demand support based on the client’s business needs
B2C and B2B store maintenance for a global sportswear brand
A hybrid team delivering ongoing improvements on all business requirements
scandiweb weren't just task takers but understood and improved on our business requirements. We increase the team all the time, and it's getting better and better.
Giuseppe Leonardi
Head of Software development
Approach
A hybrid team consisting of scandiweb developers and Macron’s in-house dev team
Backend-related work with on-demand issue fixes, tech improvements, and extension implementations
Maintaining functionality of existing platforms and developing new sites to improve user experience
Streamlined scrum process enabling uptime issue management
Setting strategic eCommerce roadmap
Onboarding Macron to scandiweb's eCommerce Growth Accelerator for ongoing SEO and CRO improvements
Highlights
Macron is a European leader in the production of leisurewear, merchandising, and active sportswear for teams and referees, including UEFA EURO 2020 official referee kits
Ongoing management of macronstore.com B2B platform's many features and ERP—products, prices, and quantities are taken in real time
Improved integration with Macron App
Royal Mail Click&Drop integration
Reduced checkout abandonment with Google Address Autocomplete functionality
Marketing automation improvements
Mirasvit module installation for user campaigns
Abandoned cart coupon
Abandoned cart email setup and monitoring
Mailchimp integration B2B2C
Data tracking improvements
GA tracking and KPIs monitoring
Improvements to custom dimensions and GTM
Definition of micro-conversions tracking on the website, e.g., newsletter subscription
Proactive resolving of various checkout and shopping cart issues related to payment methods, shipping information, discounts, pricing, and transactions as soon as they appear
Geolocation enhancement for further internationalization
Results
Secure and stable store due to rigorous uptime monitoring and quick debugging
Increased checkout conversions and eCommerce sales because of reduced cart abandonment and implemented marketing automation
With scandiweb's support, Macron is ready to expand in the B2B2C sector
Green Core Web Vitals all-around for a specialty sports retailer
Improved load times on every part of the Zumiez website
0.04
cumulative layout shift (CLS)
6 ms
first input delay (FID)
1.3 s
largest contentful paint (LCP)
Approach
Performance and Core Web Vitals (CWV) optimization, audits, and documentation
Help and guidance on the technical lead level leveraging the PWA frontend to perform and function correctly
QA smoke tests on production to resolve all website bugs
Additional website audits—SEO, CRO, security, and analytics
Ongoing development support with frontend QA
Highlights
Zumiez is a mall-based specialty retailer of action sports apparel, footwear, equipment, and accessories with a presence across the United States, Canada, and Europe
CWV audit and frontend performance optimization, identifying improvement areas and implementing fixes, including
Menu optimization
Brand listing page and product listing page optimization
Page Builder module enhancements
Various product page and cart issue investigation and resolution
Wishlist optimization
Transaction model implementation in New Relic to enable detailed auditing and performance monitoring of GraphQL queries
Sansec Security Scanning implementation to detect and mitigate security threats
Results
Green Core Web Vitals on New Relic and CWV assessment passed on the category page, homepage, PLP, and PDP
• Category page
-56.67% LCP
-78.25% INP
-76.47% CLS
• Homepage
-38.46% LCP
-65.74% INP
-33.33% CLS
• PLP
-44.12% LCP
-58.06% INP
-28.57% CLS
• PDP
-44.12% LCP
-58.06% INP
-28.57% CLS
Average page rendering time decreased by 34% after optimizing category page LCP
Continuous support for Zumiez in documentation, performance optimization, and QA
B2B platform improvements and ERP support for the leader in the Beauty industry
Proactive eCommerce support secures a 90.2% increase in Ionto's online revenue
Approach
Upgrade the Magento version from 2.2.10 to the latest version
Integrate WordPress into Magento to perform as a single platform
Website redesign and CX improvements for all 3 store views
Integrate and maintain the PIM connector between Magento and Pimcore
Infor ERP connector troubleshooting and support
Google Analytics 4 implementation
Develop a strategic eCommerce roadmap for the next 2 years
Highlights
Ionto is recognized by everyone in the Beauty industry and community as the leading provider of tools and equipment for beauticians, with products acknowledged and used by stylists around the world
Digitalizing the whole B2B sales process with Ionto's new website
Combining two platforms—Magento (store) and WordPress (blog) into one installation for improved SEO
Website redesign to deliver a B2B-driven customer journey
Klevu smart search and AI product recommendations enablement for increased conversion rate and average order value
ERP connector overhaul
Results
Store health-check score improved from 57% to 84%
ERP connector improvements significantly reduced the number of errors—from daily issues to no sync errors occuring
Full conversion-driven website redesign that drives customer loyalty
Improvements across main business KPIs (revision period: March 2023)
+90.2% online revenue
+33.4% sessions
+93.3% transactions
+100.3% product adds to cart
+44.9% conversion rate
+40.5% returning users
Continuous on-demand support to client's eCommerce platform and ERP and PIM maintenance
Secure, smooth, and personalized online experience for the world's top youth organization
User engagement improved by 64% after site optimization and UX enhancements
Approach
Proactive support of the official Boy Scouts of America (BSA) store and subbrands
Scrum approach for multi-stream project development
Implement a BOPIS (buy online, pick up in store) system
Catalog code optimization to improve performance and load times
Enhance and tailor the user experience on mobile
New storefront launch on Hyvä
Specialized improvements for the B2B storefront
Monthly system health checks and performance monitoring
Highlights
Boy Scouts of America is one of the top scouting and youth organizations in the United States—it's a fun place to learn, explore, and grow for over 1 million youth across the country
Develop and integrate a seamless BOPIS system, allowing customers to purchase items online and pick them up at physical store locations
Personalization in user experience
Klevu Search implementation to deliver dynamic and more relevant search results
Custom product engravings for increased buyer confidence
Security enhancements
Installation of the latest security patches to protect the store from potential vulnerabilities and maintain compliance with industry standards
Resolution of third-party script vulnerability, ensuring customer data remains secure and preventing potential breaches
CSP/Console error fixes
37°N store launch and QA
Hyvä implementation
All website bugs found and solved quickly
Improved homepage usability
Boy Scouts of America B2B store redesign and stability improvement to optimize the storefront and enhance user navigation and product discovery
Results
Brand new Hyvä store for 37°N created within a month
PDP response time decreased by ~3 seconds after catalog code optimization
Improved website stability and security
Scout shop's KPI improvements compared to the previous period (revision period July-October 2024)
eCommerce optimization driven by business intelligence and custom solutions
Strategic roadmap & dedicated Growth team toward a successful scaling strategy
Our priority was to move to the new ERP system before the deadline when the old ERP system would shut down, we also wanted a system that will work better for us and make our processes more efficient, but most of all we wanted smooth migration which will not have any negative impact on our website, e.g., customers not being able to order, which was what happened in the past. And we achieved all of this.
Jasmina Robertson
Business Manager, De Paardendrogist
Approach
SCICON came to scandiweb from another agency with an unpleasant experience and poorly written code—we fixed what wasn't working and recommended new tech solutions they could use moving forward
Strategic roadmap and delivery plan creation for 2023/2024 • Tech foundation • Acquisition & engagement • Purchase journey • Loyalty & retention
Dedicated Growth team • eCommerce Business Intelligence reporting • Email marketing campaign improvements • PDP, PLP, and homepage UX enhancements • Hyvä theme implementation
SEO Strategy • Full SEO audit • GA4 migration and customizations • GDPR/CCPA compliance
All-around support for stable eCommerce performance
ERP stabilization, merchandising platform integration, ongoing project support for B2B platform
We came to scandiweb with existing issues that could not be solved by the business partner we dealt with. Those issues have been fixed. I was so impressed with the clear answers and the technical point of view when taking care of the issues, and then getting back with the right solutions. Great team!
Kala Sivakumaran
IT Manager at House Of Electrical
Approach
Ongoing project support
Always install the latest version of Magento
Keep bugs out of the production environment
Help the client achieve a cost-effective and efficient system
Highlights
House of Electrical is a one-stop shop for electrical supplies, lighting solutions, and the like, offering many related value-added services in Canada for over 40 years
Custom Import/Export report grid containing jobs from:
JDE ERP software
Mageworx
ERP system stabilization and monitoring
Integration with SearchSpring merchandising platform
Cron job monitoring with Cronitor to quickly address stuck or failed tasks
Results
Stabilized JDE ERP system
Successful Magento upgrade with only 1 dedicated developer
80% increase in PageSpeed score and still improving—Lighthouse performance score currently at 84
Migration from Magento 1 to Magento 2 with ScandiPWA integration
Returning the favor to health professionals with prominent eCom experience
Approach
Upgrade of the older version of the website to ScandiPWA with additional improvements
Standardized and enhanced product data during the migration
Enhancing the website with an up-to-date technology stack, and extending the existing functionality with 3rd party integrations
Techical SEO audits before and after migration
Step-by-step release for several countries: the US first, then Europe and the UK (the biggest market)
Single code-base approach on standalone Magento installations for every country to decrease the costs of maintenance & still have the flexibility of keeping every country site on a separate server with its own backend access
Highlights
Medisave.net is a US branch of a global leader in the medical supplies market
The original Magento 1 website was migrated to Magento 2 with full PWA integration and redesign
The store was updated with
Revised and improved UX
Extended functionality
Increased page speed
SEO audits and migration support
Upgrade to ReadyMage hosting to assure support for PWA-specific features
Improved, more stable website performance
Multiple 3rd party integrations, including:
Clerk.io for AI driven product personalisation
Klevu Search to enable predictive search suggestions
Loqate to allow user address auto-fill during checkout
Automated custom stock settings to set expected delivery date and product status updates
A flexible design theme was developed to support 3 different markets with unique features, optimizing the number of layouts / unique elements to decrease maintenance costs
Results
A website aimed at the US market is successfully upgraded and launched on ScandiPWA
Seamless migration with no loss of organic performance and user flow
Page load speed improvements
60 → 85+ desktop
20 → 80+ mobile
After a successful US launch, projects for Medisave Europe and UK were confirmed
24/7 proactive support for a leading construction tools retailer
Tackling issues on the spot and preventing downtime
Approach
All-round website monitoring to detect issues before downtime occurs
Proactive monitoring of sales orders and email/SMS notification in case of abnormal trend
Uninterrupted tech team availability if any showstoppers, downtimes occur, and especially if checkout process is affected
Tech audit to ensure the platform is stable and secure
Highlights
Error monitoring for business-critical user journey steps (adding products to cart, checkout steps, integrations between systems)
Increased maximum Varnish Cache memory consumption and ensured cache purge stability allowing for reduction of potential crashes and instant website availability
24/7 resolution of business blockers, e.g., resolving empty categories issue due to their caching within CloudFlare
Monthly health checks and long-term fixes for preventing errors by setting automatic checks to spot issues between ecosystem connections: .NET middle layer, InRiver PIM, legacy ERP system, Collector checkout and various shipping providers
Results
All security patches are installed within 24h period
Extension development, upgrade, and maintenance across four eCommerce platforms
8+ years of collaboration with Riverty
Working with scandiweb is a pleasure, their dedicated team makes working in an Agile way really quick, lean and simple. They think, discuss, and most importantly do what was discussed. More than happy to recommend them!
Willem Fokkens
Product Manager
Approach
Work on the Magento 1, Magento 2, Shopware 5, PrestaShop, WooCommerce, and PHP library backend, updating the Riverty extension to make sure it works on all platforms
Investigate and fix bugs, and discover and add new features based on market trends
Extension frontend rebranding across all platforms
Riverty plugin implementation on PWA
8+ years of support and collaboration
Highlights
Riverty (prev. AfterPay) is a $5bn company delivering post-payment solutions for thousands of webstores in Central Europe
Flexibility across different open source platforms when working on the Riverty extension: Magento 1, Magento 2, Shopware 5, PrestaShop, and WooCommerce
Improvements on displaying available payment methods
Bank transfer
Direct debit
Installments
Invoice
Results
Official Riverty extension maintenance for Magento 1, Magento 2, Shopware 5, Prestashop, and WooCommerce
D2C website optimization and enhancements for a world leader in research technology solutions
Optimization efforts lead to site-wide improvements for Digilent
Approach
BigCommerce Cornerstone theme upgrade from 5.3.3 to version 6.4.1
Optimize backend by cleaning up unused scripts and rules that affect website performance
Sweep, clean, and restructure PHP functions file responsible for ERP integration and other site functions
Data-driven CRO improvements
Perform SEO audit and resolve found issues
Enhance the analytics setup
Highlights
Digilent is part of National Instruments (NI) companies, providing engineers, researchers, and scientists with customizable hardware and software solutions since 2000
BigCommerce backend structure assessment and related fixes and improvements; Cornerstone theme upgrade to the latest version
Eliminate Digilent's subsidiary site mccdaq.com by migrating all assets to digilent.com, including all:
Users
Products
Traffic
SEO redirects
Orders
Create a separate app to capture Stripe recurring payments from Multisim Live and push them into MAX ERP
Upsell strategy implementation
Add an upsell on each SKU by matching products into bundles
Create cart popup to upsell product accessories
Google Analytics 4 setup with Tag Rocket module integration, thus enhancing eCommerce tracking with richer data
Results
Updated Cornerstone theme to 6.4.1 version with requested adjustments
Clean and optimized backend led to overall performance improvement
Syncronization automation, custom solutions, system integration
Keeping Magento and ERP in sync with ongoing optimization
Approach
Full migration to a new ERP system
Provide support in coming up with standardized ERP solutions in place of custom ones previously used by the client that usually didn’t work as expected
Structured project management
Ongoing eCommerce support
Highlights
Dessus Dessous is a top retailer of luxury lingerie in France, selling premium brands such as Aubade, Empreinte, and Simone Pérèle
Full ERP migration to Odoo ERP with customizations to optimize data flow between Magento and the ERP system
Synchronization automation between the ERP system and Magento—async mode issues were resolved
Results
Resolving async mode issues with the ERP system allowed the client to seamlessly sell new products in their eCommerce store
ERP integration was successfully completed in 4 months
Strong relationship with Dessus Dessous as they are satisfied with how scandiweb has resolved the major issues they were encountering
Best practices in development, SEO, and CRO for a leading record label
Heading towards fully optimized and updated Adobe Commerce website
Approach
Dedicated support to provide store maintenance and detect and fix site issues
Monthly tech health checks to keep the site up to date with the latest security measures and improve website performance
SEO support during migration from a legacy system to Adobe Commerce and SEO monitoring after the go-live
Proactive collaboration with the CRO team to improve website conversions by reworking site's UX/UI
2-year strategic roadmap for Nuclear Blast
Highlights
Nuclear Blast is a record label and mail-order record distributor for over 150 bands from 18 countries and is the largest heavy metal genre record label in the world
Set up tax rules for special shop reward points, supporting UK-specific regulations
SEO audit and related fixes
Broken URLs removal
301 redirects implementation of more than 100k redirects during migration
XML sitemap review
Unused cronjobs and hidden elements removal
Image alt text preparation
Google Search Console error resolution
Improved Filter selector and customer journey on PLPs and PDPs
Checkout optimization for testing and complex A/B test launch with the help of the Analytics team and developers
Results
Over 7,000 resolved 4xx errors in less than 3 months of supporting Nuclear Blast
The website is stable with zero downtime, and customers have no obstacles to making a purchase
SEO support ensured 277% increase in organic traffic YoY
Support, development, and website monitoring for Monin
Stable performance guaranteed by scandiweb
Approach
On-demand support for ensuring the stability of Monin’s website◦ Magento upgrades ◦ Latest security patches ◦ Debugging of legacy errors coming from the old build ◦ New integrations required for marketing automation
Strategic alignment between Monin and scandiweb for the next 2 years
Ongoing support since 2020 has led to a ScandiPWA migration project currently in progress
Highlights
MONIN is a French premium beverage brand globally acclaimed for their artisanal beverage offerings—8 million drinks are made with MONIN products each day
GDPR, CCPA, ADA, and WCAG compliance
XML sitemap optimization for US and Canada stores—ensuring all important URLs are indexed by search engines
LATAM customers are redirected to MONIN’s eCommerce importer in Mexico
Magento native checkout for MONIN Canada
Product Stock updates configuration and testing
ScandiPWA migration project is in progress
Results
Ongoing support and development of new features
Optimized XML sitemap, checkout, PDPs
Stable and secure website with the latest Magento version and extensions
eCommerce support that evolves with changing business needs
2900%
decrease in total blocking time
275%
improvements in speed index
242%
boost in time to interactive
Approach
1-year strategic eCommerce roadmap for introducing multiple improvements and upgrades
24/7 proactive support for eCommerce services
A team comprised of a project manager, three dedicated developers, and designers—with possibility to scale up
Continuous work on improving Core Web Vitals (CWV)
Managed eCommerce BI—critical eCommerce KPIs are made visible and monthly analysis is proactively performed to capture new business opportunities
Highlights
JYSK is an international retail chain of home furniture and accessories, and a client of Scandiweb since 2014
All-green metrics on Core Web Vitals after Hyvä implementation on PDPs mean superb user experience and better organic traffic performance—also coming soon for other pages
High-performing, responsive, visually stable—acing the pillars of Google page experience
Version upgrade for Magento 2 (Adobe Commerce) on cloud infrastructure
Version upgrade for Magento 2 (Adobe Commerce) on cloud infrastructure
Omni-channel enablement with support for
In-store pickup
Call centers
Catalogs
Popular devices
Ongoing optimization efforts to improve customer experience and conversion rates
Managed eCommerce BI
Monthly insights and improvement suggestions
Problems solved before they escalate
Industry best practices
Trustworthy data
Results
Biggest Danish retail chain adopts new Product Pages design
+20% First Contentful Paint
+275% Speed Index
+76.6% PageSpeed score
-2900% Total Blocking Time
+242.8% Time to Interactive
+16.7% Largest Contentful Paint
Optimization efforts led to
+20.1% checkout conversion rate
+43.8% transactions
+58.0% unique purchases
A secure website that delivers optimum user experience to customers
Keeping up with the latest software to deliver better customer experiences
Approach
24/7 support
Clean up existing site code to improve site speed and performance
Upgrade to the latest version of Magento
Infrastructure upgrades to keep up with the newest software versions and optimize for costs, security, and speed
Implement changes required for 3rd-party modules
Highlights
Customer Loyalty Program implementation allows customers to collect points with every purchase and special task
ElasticSearch for improved search speed and results management
BackgroundWorker handles operations in the background and keeps the UI responsive
Dynamic content in global category pages
Shows visitors more products per session
Keeps page load speed optimal
Custom AWS setup with quarterly revision to ensure that its architecture is always up to date
Results
Implementing dynamic content has significantly improved site load speed—the product list is loaded as the customer scrolls the website instead of everything loading at once
Better site performance translates to customers getting an enhanced experience while shopping online
Holzkern’s customer retention program remains strong as customers collect points with every transaction