Salesforce + ShipperHQ integration for accurate shipping rates at checkout
Connect Salesforce Commerce Cloud with ShipperHQ to show real-time shipping rates, delivery options, and carrier rules at checkout, improving accuracy across B2C and B2B orders.
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• Checkout requests from Salesforce send cart line items, quantities, destination, and selected customer context to ShipperHQ for rating.
• Identifiers such as SKU, product type, and shipping group are mapped so ShipperHQ rules apply consistently to Salesforce product data.
• ShipperHQ returns available methods with costs, carrier codes, and delivery estimates, which are mapped back to Salesforce shipping method selections.
• Address validation and residential or commercial flags are passed through when available and used as inputs for rate logic.
• Error states and timeouts fall back to predefined handling rules, with responses logged for troubleshooting and audit trails.
• Order confirmations store the selected shipping option details so downstream fulfillment and customer communications reference the same quote.
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Why choose scandiweb to handle Salesforce integration for you?
How do you connect Salesforce Commerce Cloud to ShipperHQ for real-time shipping rates at checkout?
We implement ShipperHQ’s SFCC integration and wire checkout calls to ShipperHQ’s rating API, then validate results end to end in sandbox and production. You get live carrier rates, methods, and messages returned per cart and address.
What shipping rules can ShipperHQ handle in Salesforce Commerce Cloud checkout rates and methods?
ShipperHQ supports dimensional weight, product-level restrictions, multi-origin shipping, carrier cutoffs, free-shipping logic, and delivery date rules. Those rules are managed in ShipperHQ and reflected instantly in SFCC checkout responses.
Does the Salesforce Commerce Cloud ShipperHQ integration support B2B shipping, negotiated rates, and account-specific methods?
Yes, you can return different methods and pricing by customer group, contract, ship-to location, and service level. It’s a practical setup for B2B checkouts with strict routing and delivery constraints.
Can ShipperHQ shipping rates work across multiple Salesforce Commerce Cloud sites, currencies, and regions?
Yes, we map each site and locale to the right ShipperHQ configuration, including regional carriers, tax-inclusive pricing needs, and localized delivery messaging. This keeps shipping behavior consistent across your SFCC multi-site setup.
How do you test and monitor shipping rate accuracy after the Salesforce Commerce Cloud ShipperHQ integration goes live?
We run automated test carts for key scenarios and monitor mismatches between quoted and charged shipping. scandiweb has delivered 2,100+ eCommerce projects since 2003, so we’re used to validating edge cases before they hit support.
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