Travel and Tourism eCommerce: The Latest Industry Insights and Trends

The age of eCommerce allows travel and tourism companies and agents to help prospective customers plan their holidays more efficiently and use eCommerce to their advantage. Discover factors that impact the Travel and Tourism industry and trends for optimization methods frequently used for travel websites.

General overview

In the travel and booking sector, mobile eCommerce sales accounted for 56.1% of 2022, with desktop users taking 43.9% of the market share. However, 73% of airline reservations and sales came from desktop users due to longer and more complicated mobile forms creating gaps in the customer journey. 

Travel eCommerce tends to fall short of the general eCommerce average in the cart abandonment rate because of large purchases and multiple platform searches and comparisons, with an 87.9% abandonment rate for travel and 80.68% for overall eCommerce.

eCommerce trends for the Travel industry 

Travel and tourism companies need to think ahead to win over customers and stay competitive. A crucial advantage is the best overall customer experience and user journey.

Chatbots

• Chat automation to figure out appropriate responses during customer support and offer solutions for customers quickly and easily enhances the customer experience
• Quick responses are vital to assure a customer that they have the needed attention and deserved care—and AI chatbots are perfect for the job.

Personalization

• Personalization is not just about offering name engravings and offering product customization. It is also about getting the current and potential customers the right offers and providing a personalized support experience
• A great way to offer clients personalized offers and deals in the travel and tourism industry is to conduct surveys on landing pages, ads, and checkouts and use first-party data to try and predict desired travel destinations.

Videos

• Travel tour operators are increasingly implementing video tours into their platforms
• Moreover, short videos, like Instagram reels and YouTube shorts, are enjoyed by the majority of millennials and Gen-Z, and travel videos were the third most trending topic in 2022
• Marketing campaigns and sponsored ads are great ways to reach potential customers and try out acquisition channels.

SEO

• For startup travel companies, showing up high enough in searches can be challenging. SEO helps with audience targeting and attraction
• The best SEO strategy for eCommerce travel is a mixture of keywords, geography, and search terms, backed by relevant content and website blogs
• In the era of internet reservations, having a web presence is essential. You want to engage with your audience wherever they are, as most tourists scroll, research, and book online.

How to survive travel off-season

Digital marketing strategies allow travel companies to decrease the dry spells they historically had due to off-season—acquisition methods allow for increased demand throughout the year. 

Tourism companies can offer customers discounts during unconventional travel periods for when it is time for the holidays. In addition, email campaigns are a great way to remind potential customers they have great options for in-advance bookings. In turn, these strategies help to re-sell the bought tickets and tours purchased by the agencies, reducing operational costs; consumers can take advantage of great discounts through early offers.

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• Travel and Tourism eCommerce industry’s leading players
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