4.9
Magento support from the world's most certified Adobe Commerce team
scandiweb's certified Magento team monitors, patches, and improves your store around the clock, pay-as-you-go with no fixed fees and a first response within 24 hours.
894+ Adobe certifications · 450+ active support clients · ISO 27001 certified
Trusted by 700+ leading brands worldwide
Trusted by 700+ leading brands worldwide
Magento support by the numbers
894+
Adobe Commerce certifications
9,000+
support tickets handled
450+
active clients on support
Certified Magento support, recognized by Adobe and Hyvä
scandiweb is the world’s #1 most certified Adobe Commerce agency, with 894+ Adobe certifications and a team of 600+ eCommerce specialists. We have been an Adobe Commerce partner since 2009 and have delivered more than 2,100 eCommerce projects across our full range of Magento services, so the team patching and improving your store has seen your problem before.
Security and uptime are trust-sensitive work, so we hold the credentials to back them. scandiweb is ISO 27001 and ISO 27017 certified for information and cloud security, runs PCI-compliant hosting infrastructure, and is an Adobe Solution Partner Gold and Hyvä Platinum Partner. Your store stays patched, monitored, and handled by people who do this for 450+ clients.
When a Magento store breaks or slows down, you lose orders
Most problems show up months after launch, not on day one. A missed patch, a slow checkout, or a backlog no one owns turns into lost orders later. These are the three failures we see most on stores running without a dedicated support partner.
Downtime and slow pages
Every minute the store is down or sluggish, customers leave for a competitor. Unmonitored Magento stores often find out about an outage from a customer, not an alert, when the order has already gone.
Security patches left to drift
Adobe ships security patches on a schedule, and skipping them leaves known CVEs open to bots. A store more than a few months behind is exposed to attacks the patches already fix.
A backlog no one owns
Fixes, small features, and optimizations pile up in a queue nobody is accountable for. The store stays fine while quietly falling behind on speed, SEO, and conversion month after month.
What Magento support and maintenance with scandiweb covers
Good support is more than fixing what is already broken. The work that protects revenue is steady: watching the store before it breaks, applying patches on time, and clearing the backlog that slows the store and hurts its SEO. Six areas stay handled on every Magento support plan, so nothing depends on one person remembering.
Proactive monitoring
We watch uptime, errors, and performance around the clock and act on alerts before a customer ever notices, so an issue is fixed while it is still small.
Security and patching
Adobe security patches and core updates are applied on schedule, your store stays on PCI-compliant hosting, and known vulnerabilities are closed before they can be exploited.
Bug fixes and hotfixes
Broken checkout, a failing integration, a display bug on a key page: issues are triaged by severity and fixed fast, with showstoppers taking priority over everything else.
Performance optimization
We tune Core Web Vitals, server response, and page speed so the store stays fast as your catalog and traffic grow, long after launch day.
Roadmap and new features
Beyond fixes, we build the improvements that move revenue, scoping new features and optimizations against your KPIs. See our work on Magento performance optimization.
Version upgrades
We keep you on a supported Magento version so you stay secure and current. When a bigger jump is due, our Magento migration team handles it without data or SEO loss.
How Magento support works with scandiweb
Two questions decide a support partner: how fast do you respond, and what does it cost? With scandiweb, the answer is a first response within 24 hours, showstoppers triaged first, and pay-as-you-go billing with no fixed monthly fee. You approve scope and cost before any work starts, and you only pay for the hours you use.
Without a support partner
With scandiweb
What makes scandiweb a safe choice for Magento support
By this point you are comparing a few agencies. What sets scandiweb apart on support is depth and a track record: the largest certified Adobe Commerce team in the world, 20+ years of this work, and 9,000+ tickets handled across 450+ active clients. More than 700 brands have trusted us with their stores.
The world's most certified team
894+ Adobe certifications and the #1 most certified Adobe Commerce and Hyva teams globally mean the engineer on your store has seen your problem before.
20+ years supporting eCommerce
Two decades supporting global Magento stores and 9,000+ tickets handled across 450+ active clients, so the team has handled almost every issue before.
First response within 24 hours
A clear, declarative response time with showstoppers triaged first, so a critical issue never sits unowned in a queue overnight.
Pay-as-you-go, no fixed fees
You pay for the hours you use, scope and cost are confirmed before work starts, and there is no retainer you fund whether you need it or not.
One accountable point of contact
A dedicated account and delivery lead keeps developers, UX, and SEO pointed at your KPIs, so you manage outcomes, not a backlog of tickets.
Security held to a standard
ISO 27001 and 27017 certified and PCI-compliant hosting, so the team handling patches and customer data works to a real security bar.
How a Magento support project runs
Before we touch your store, we learn how it is built and agree how requests will be logged and prioritized, so the first urgent ticket is handled cleanly from day one. After that, every request follows the same six steps, from logged to live, so you always know what is happening and what it will cost.
Onboarding and store audit
We map your store, integrations, hosting, and version, and set up monitoring. You get a baseline health view and a clear picture of where the risk and the quick wins are.
Ticket logged and triaged
Every request is logged and triaged by severity. Showstoppers jump the queue, smaller work is scheduled, and you always know where a request stands.
Estimate and approval
We confirm scope, hours, and cost before work starts. You approve, so there are no surprise invoices and no work done without a green light.
Development and QA
Certified developers build and fix in a staging environment, then QA every change against real scenarios so nothing breaks the live store on the way in.
Deploy
Changes go live in a controlled release with a rollback ready. Critical fixes ship fast, scheduled work ships on an agreed cadence.
Monitor and report
We watch the result, confirm the fix held, and report on what was done and why. The store stays monitored, and the next request starts the cycle again.
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Results from our Magento support work
The longer we run a store, the faster, safer, and higher-converting it stays. These three clients have been on support with us for years.
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A long-term support partnership that kept revenue climbing
+64.95%
conversion rate
+94.28%
transactions
99%
store uptime
Learn more
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An upgrade and ongoing maintenance that kept a store fast and clean
94
mobile Lighthouse score
0
downtime during upgrade
786 to 849
SEO health score
Learn more
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A theme migration during support that made the store dramatically faster
2.5x
faster load speed
+350%
First Input Delay
+45%
Interaction to Next Paint
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What eCommerce leaders say about working with scandiweb
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Frequently asked questions about Magento support
Does anyone still use Magento in 2026?
Yes. Magento (Adobe Commerce) still powers a large share of mid-market and enterprise stores, and Adobe continues to ship releases and security patches. The platform is mature and actively maintained, which is exactly why ongoing support matters: staying current is the work, not a sign the platform is fading.
Is Magento 2 dying?
No. Magento 2 (Adobe Commerce) is the actively developed line, with regular releases, a published roadmap, and security patches. Magento 1 reached end of life in 2020, so "dying" usually refers to that older version. Stores on Magento 2 are supported and current as long as they keep up with updates.
What is Magento called now?
Magento is now branded Adobe Commerce, with a free Magento Open Source edition and the paid Adobe Commerce edition. People still say "Magento" in everyday use. We write it as Magento (Adobe Commerce), and we support both editions on the same support plans.
How much does Magento support cost?
scandiweb's Magento support is pay-as-you-go with no fixed monthly fee, so you pay for the hours you use. We confirm scope, hours, and cost before any work starts, so there are no surprise invoices. That keeps a small month small and lets you scale support up only when you need it.
What is your support response time?
Your first response comes within 24 hours, and showstoppers are triaged ahead of everything else, so a critical issue never waits in line with a minor tweak. Every request is logged and prioritized by severity, and you always know where it stands.
Why choose scandiweb over another Magento support agency?
scandiweb is the world's #1 most certified Adobe Commerce team, with 894+ Adobe certifications, 20+ years supporting eCommerce, and 9,000+ tickets handled across 450+ active clients. Add ISO 27001 certification and PCI-compliant hosting, and you get a certified team that improves the store while it keeps it running.
Get certified Magento support
Tell us about your Magento store and where it is holding you back. A certified specialist reviews it and comes back with where you stand and the fastest next step. No fixed fees, no commitment to fill in the form.
Prefer to talk first? Book a call straight away, or email us at: [email protected]
Let a certified team handle your Magento support
Running on an old version, dealing with slow pages, or tired of a backlog no one owns? Talk to a certified Magento team and we will tell you where your store stands.
