CX optimization services for eCommerce

We provide full CX optimization services, be it CRO optimization, automation, personalization, analytics, or tech ecosystem enhancements

500+

brands empowered

500+

team of eCommerce experts

18+

years on the market

Check Your CX Rating

We empower the leading global brands

Why choose scandiweb for CX optimization

Full CX services

Get every part of your eCommerce business enhanced by the top eCom experts. UI/UX, backend, technology solutions, and integrations—we deal with everything.

Long-term support

Enjoy proactive, 24/7 support, with a hotline and the ability to swiftly tackle the most burning issues.

Methodologies and workflows

With 500+ realized projects, we've developed our own know-hows. Our methods are Google-approved and strategies are custom-tailored to each client.

Solid strategic partnership

Get guaranteed and quality management of your eCommerce project at all stages of pursuing business goals.

We follow an all-encompassing strategic approach to customer experience optimization

From the practice of launching 500+ eCommerce projects, we know that introducing a truly omnichannel customer experience for generating revenue is a complex task demanding meticulous attention to detail across all parts of a business ecosystem—from technology solutions and acquisition practices to customer journey and retention.

Olga Kimalana

Senior Conversion Strategist

We help to build your strategic roadmap
and deliver it!

When it comes to CX optimization, we cover the full user journey from the first visit to the site to the post-purchase experience and returns. We combine multiple research methods to uncover current usability flaws that stand in the way of conversions and ensure that our optimization strategy is data-driven.

How scandiweb crafts the perfect omnichannel customer experience

Technology

eCommerce Ecosystem

Site Search

Infrastructure & Performance

Innovation

An efficient eCommerce business demands excellence for both backend and frontend. We take care of both, be it an introduction of an out-of-the-box solution or sophisticated customization:

UI enhancements and full frontend revamp

ecosystem, including PIM, OMS, CMS, payment gateways, etc

site search and product info enrichment

site performance and backend infrastructure.

Implementation and orchestration of solid technological solutions enable us to

build up ground for a smooth, omnichannel customer journey

fully cover all the important stages of CX: acquisition, purchase, and retention

Acquisition & engagement

Content & Messaging

Email & Social

Paid Marketing

Organic Search

We run all the necessary procedures:

eCommerce benchmarking

User research & VOC

Hypothesis validation

User personas definition

Quantitative data analysis

Qualitative data analysis

A/B testing

With all of this, we help you

reach the top results in organic search

fully cover all the important stages of CX: acquisition, purchase, and retention

Purchase journey

Mobile & Desktop

PX & Merchandising

Checkout & Post Purchase

Unified Commerce

We're not just helping you get quality traffic—we channel it into a revenue-generating purchase journey by

ensuring comfortable user experience on all devices, be it mobile or desktop

enabling a checkout experience that does not result in a dead end for a customer

taking care of the post-purchase experience

enabling almost flawless product experience

All this, in turn, leads to

higher conversion rate

minimized cart abandonment rate

increased repeat purchases

Increased number of customer referrals

Loyalty & retention

Personalization

Loyalty Program

CRM & Customer Service

Data & Analytics

A well-crafted user journey results in higher loyalty and retention, which also needs supervision and systematization. We make loyalty possible by

fully analyzing customer data

personalizing the content

introducing CRM solutions that work like a clock-work

supervising the quality of the customer service

building a detailed, well-thought loyalty program

CX optimization success stories with scandiweb

Sportland

A 100% increase in eCommerce convertibility and a 200% revenue boost

Comprehensive UX research on industry best practices, competitive analysis, concept wireframing, and user testing to guide all optimization efforts

AI-powered product recommendations and smart search merchandising

Style guide review and brand alignment before wireframes and design

Digital analytics setup, Google Ads conversion tracking, and data visualization using Google Data Studio

Introduction of the right messaging and approach at every customer interaction touch point

Custom store pick-up—customers could see which items are available at the nearest store

A top European B2B IT supplier

A unique B2B ecosystem, with a custom CRM—
the key elements:

Custom B2B eCommerce CRM

Magento 2 + ScandiPWA app (customer storefront)

Vue.js for the frontend

GraphQL as the communication level between backend and frontend

ElasticSearch for search

Infrastructure setup on AWS

Learn more about scandiweb's CX-related services

UX & CRO

Enhance your business with conversion strategies and UX solutions that drive revenue and ROI growth across all eCom channels

Design & creative

Get coherent eCom design and creatives that help top the market and win over the customers

Traffic acquisition

Benefit from traffic acquisition methods approved by Google—optimize traffic and increase revenue

Let's get started with your CX optimization

Connect With Us

scandiweb has helped us greatly to understand an implement our ecommerce platform on Magento.

Head of News Agency Applications

Erik Klepper

scandiweb proved to be a good fit and we are very happy with the commitment and dedication from both our team and the company

Team Lead / PO at Happysocks

Victor Emilson

We have done projects with scandiweb and, to be honest, it is a pleasure to work with them!

eCommerce Manager

Marc Muntané

We have been increasingly impressed with scandiweb since we began working with them on our website.

Director of IT

Jimmy Yoon

PUMA on ScandiPWA has 3 – 4 times better performance than any other site in the group.

Chief Architect

Jason Barney

Working with scandiweb has been a positive experience, they have consistently kept their timelines and have competent people with the technical expertise to finish the job..