Long-term eCommerce support

Join Scandiweb Service Cloud to get the first-class support for your business from the
world-leading eCommerce experts 👌

450+

satisfied long-term clients

9000+

fulfilled support requests

500+

eCommerce experts

We empower the leading global brands

What is Scandiweb Service Cloud?

Scandiweb Service Cloud is a full eCommerce service ecosystem powered by a flexible, client-tailored approach. Joining Scandiweb Service Cloud is simple and risk-free.

Join Scandiweb Service Cloud in just 24 hours

Get your most burning issues tackled in a snap

Set 1-3 year strategic goals

Receive uptime monitoring, with 24/7 proactive support

Get scheduled health checks for 50+ vital parameters

Obtain new features and UI/UX enhancements

Increase revenue CRO, SEO, and PPC analytics and optimization

Successfully reach your eCommerce goals

Need urgent 911 help with your eCommerce store?

We’ll be on it in 24 hours! 👌

Roland Jermolajev

Head of Support Department

Online

Get Help Now

5 reasons to join Scandiweb Service Cloud

Full eCommerce services

From development, infrastructure support to SEO, CRO, PPC, and UX/UI optimization

24/7 support and uptime monitoring

Full-fledge, proactive support, with hotline and the ability to swiftly tackle the most burning issues

Flexible support models

Dedicated or urgent support models, with an easy switch between the two

Single service agreement

A secure, transparent agreement covering all eCommerce services and eliminating hassle

Solid strategic partnership

Guaranteed quality support on all stages of pursuing business goals, with a long-term roadmap

See support success stories

View Success Stories

Choose your eCommerce support model

Your dedicated eCommerce team

Ideal for eCommerce projects with an extensive backlog, steady flow of inbound tasks, and complex, long-term goals.

Get Dedicated Team

24/7 urgent support

On-the-spot support for solving the most burning and unexpected issues. Hotline included.

Get 24/7 Support

Scandiweb has helped us greatly to understand an implement our ecommerce platform on Magento.

Head of News Agency Applications

Erik Klepper

Scandiweb proved to be a good fit and we are very happy with the commitment and dedication from both our team and the company

Team Lead / PO at Happysocks

Victor Emilson

We have performed projects with Scandiweb and to be honest is a pleasure to work with them!

eCommerce Manager

Marc Muntané

We have been increasingly impressed with Scandiweb since we began working with them on our website.

Director of IT

Jimmy Yoon

PUMA on ScandiPWA has 3 – 4 times better performance than any other site in the group.

Chief Architect

Jason Barney

Working with Scandiweb has been a positive experience, they have consistently kept their timelines and have competent people with the technical expertise to finish the job..

Director of IT

Jón H. Bartels

What eCommerce support services Scandiweb provides

Scandiweb support team enhances every part of your eCommerce ecosystem enabling you to reach ambitious business goals and win the competition

Ongoing development

Patches and upgrades, new backend features, eCommerce ecosystem enhancements (ERP, CRM, PIM, etc), PWA implementation, UI/UX enhancement

Infrastructure support and optimization

Infrastructure setup, performance optimization and CDN setup, AWS scalable setups, uptime monitoring, DDoS attacks prevention and treatment

eCommerce legal consulting

Privacy policy, cookie policy, terms & conditions, warranty against defects and filing a complaint, risk identification and mitigation

Audits and health checks

Magento/Adobe Commerce code audit, PageSpeed score optimization, performance audit, technical SEO audit, analytics and data tracking health check

Traffic acquisition (PPC& SEO)

Search engine optimization, eCommerce link building, SEO-optimized content development, CX optimization, paid ads management, landing page optimization

CRO and analytics

Digital analytics monitoring, checkout optimization, marketing tools integrations, validation of UI efficiency, market expansion support

UX and design

Complete redesign, eCommerce banners production, layout overhaul, design enhancements

Urgent 24/7 support

Proactive, uptime monitoring, SMS & email notifications in case of downtime, phone hotline, monthly tech health checks

Get full strategic support for your business!

Roland Jermolajev

Head of Support Department

Online

Support success stories with Scandiweb

2-year strategic roadmap

SEO strategy development for Elo's EMEA websites

Ongoing website improvements focused on the new lead capture

Targeted PPC campaigns management

Continuous CRO/marketing suggestions to provide the most personal user experience for every visitor

Monthly tech health-checks of
Magento 2 site

Continuous 24/7 support

Full legacy code audit and issue investigation, with a thorough Magento code audit

Troubleshooting and functionality upgrade

Redesign and UX optimization of the checkout process

Multiple third-party integrations: Adestra email marketing solution, CommercialWare OMS, MMS (Merchandise Management System), Tessitura CRM, Epsilon marketing data solution, Attraqt (AI-based marketing solution)

Continuous 24/7 support