Commercetools integration with InPost for locker delivery and easy returns

Connect Commercetools to InPost so shoppers can choose lockers or pickup points at checkout, while your team automates labels, tracking updates, order status sync, and returns.

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Trusted by 700+ leading brands worldwide
Trusted by 700+ leading brands worldwide

What is the Commercetools + InPost integration

Shipping and returns get messy fast when pickup-point deliveries live outside your store. Customers pick “locker delivery,” support gets “where is my parcel?” tickets, and the ops team copies tracking links, rechecks pickup availability, and fixes address issues after the order is placed. The Commercetools – InPost integration connects your checkout and fulfillment flow with InPost lockers and pickup points, so delivery method selection and pickup point choice happen at the right moment, and shipment, tracking, and returns events stay tied to the same order record end to end. This setup fits if you sell in markets where InPost lockers or pickup points are a standard delivery expectation.

Commercetools + InPost integration benefits

Cut checkout drop-offs with InPost locker pickup right in Commercetools
Reduce “where is my parcel?” tickets with accurate InPost tracking states
Speed up fulfillment with one-click InPost label creation from Commercetools
Avoid misroutes by validating pickup-point details before you release orders
Keep ops reporting clean with InPost and Commercetools order status alignment
Shorten return cycles with InPost locker drop-offs tied to Commercetools RMAs

How the Commercetools InPost integration works technically

• InPost delivery methods are exposed in Commercetools checkout, with pickup-point selection persisted as custom fields on the Cart and Order objects. 

• Pickup point availability is requested from InPost APIs based on shopper location and mapped to a store-friendly pickup point ID plus human-readable address details. 

• Shipment creation triggers InPost label generation, and returned label IDs, tracking numbers, and carrier services are stored on the related Commercetools shipment. 

• Tracking webhooks or polling updates are translated into Commercetools order and shipment state transitions, with timestamped status history kept for support use. 

• Validation handles missing or incompatible pickup-point data before fulfillment is released, and exceptions are logged with request and response payload references. 

• Returns flow events map RMA identifiers and return shipment updates between Commercetools Returns and InPost return shipments, keeping statuses aligned across systems. 

Why choose scandiweb to handle Commercetools integration for you?

Commercetools-first engineers, not generalists
You work with a team used to API-first commerce, so InPost data flows are modeled cleanly and stay maintainable.
Checkout delivery logic tested against real UX
We validate locker and pickup selection behavior with UX and analytics, so the delivery choice stays clear on mobile.
Pickup point availability with smart failovers
We design fallback rules for low-stock or unavailable lockers, keeping checkout stable even during peak traffic.
Event-driven tracking and order state handling
We map InPost events to Commercetools states with clear retry logic, so updates do not get lost or duplicated.
Returns flow designed for ops and customers
We align return methods, labels, and status updates to match how teams work day to day, reducing manual fixes.
Delivery risk reduced with proven scale and QA
With 2,100+ projects delivered since 2003, we run integration QA and go-live checklists that catch edge cases early.

Frequently Asked Questions about Commercetools InPost integration

How do you add InPost locker and pickup point selection in Commercetools checkout?

We pass the chosen InPost location into Commercetools as shipping method data and validate pickup point availability before the order is placed.

What data is synced between Commercetools and InPost for shipping and tracking updates?

The integration syncs shipment creation, label IDs, tracking numbers, tracking events, and delivery status so each update maps back to the right Commercetools order.

Can Commercetools generate InPost shipping labels automatically after order placement?

Yes, we trigger InPost label creation from the fulfillment step, store the label reference on the order, and support printing and reprints for the warehouse team.

Does the Commercetools – InPost integration support multi-store and localized delivery options?

Yes, we can configure InPost methods per market, currency, and store, while keeping pickup point rules and availability checks consistent across locales.

How are InPost returns handled in Commercetools with locker drop-offs?

We connect the InPost return flow to Commercetools returns so return labels, statuses, and tracking updates stay visible for support and operations.

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Start your Commercetools + InPost integration

1. Submit your integration request

Fill out the form and share your integration requirements.

2. Join a free strategy & discovery call

Join a 60-minute session with our Commercetools integration specialists.
We’ll review your business systems, identify key challenges, and uncover actionable opportunities.

3. Get a tailored proposal

After the consultation, receive a detailed proposal with clear, high-impact steps to integrate Commercetools with the tools your business needs to thrive.

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