4.9

eCommerce marketing automation services built on store data

scandiweb builds automated emails that send when a customer abandons a cart or places an order, using the data your store already records. We are a Klaviyo Platinum Advisor.

Trusted by 700+ leading brands worldwide

Trusted by 700+ leading brands worldwide

Our track record in eCommerce marketing

100+

growth marketing specialists

2,100+

eCommerce projects delivered

$4B+

processed in client revenue per year

Why your automated emails are not making money

Most stores already pay for a messaging platform. The gap is in the store itself, which never sends the signals an automated email waits for. Until those signals exist, switching tools changes nothing.

 Emails that never get sent

Browse and checkout actions never leave your storefront, so browse abandonment and replenishment stay switched off and cart recovery is the only one running.

Product data that has gone stale

 Recommendation blocks show sold-out SKUs because the catalog feed to your messaging platform updates overnight and misses same-day stock changes.

 Segments nobody can write

Nobody has mapped purchase history into queryable profile fields. Your marketer targets by list membership, and winback reaches customers who bought last week.

What eCommerce marketing automation services include

The emails are the visible part and the cheapest part. Most hours go into the work before any email is written: proving which actions your storefront records, and turning them into customer profiles your segment rules can read. Get that wrong and every email reaches the wrong people.

Event tracking and data layer

We add the storefront events your flows depend on, such as viewed product and started checkout, then verify the fields each event delivers.

Catalog and profile sync

Product data and stock state sync into the messaging platform on a schedule you set, and each customer profile stores order history as queryable fields.

Consent and deliverability

Consent state stays identical in store and platform, and we set up domain authentication and DMARC so your sends clear spam filters at Gmail and Outlook.

Segment and audience logic

We write the segment rules your team asked for and could not build, using purchase frequency and the value bands your catalog data already supports.

Flow build and seeded QA

You get each flow built in your own account, with its trigger and exit logic documented and a QA record of every branch that was tested.

Handover and documentation

You get the flow map and the event schema in writing. Your marketer can change a trigger or a segment without opening a scandiweb ticket.

See which automated emails your store is missing

scandiweb checks your platform against the standard set of eCommerce flows and names the ones you do not have.

Email marketing automation on your store's own events

Email marketing automation sends an email triggered by a customer action in your store, such as abandoning a cart or receiving a delivery. An eCommerce program is built from six flow families, each waiting on a different store event, and scandiweb builds all six with their own trigger conditions and exit rules.

Our eCommerce analytics services team writes the tracking these flows read from.

SMS marketing automation for eCommerce

SMS marketing automation for eCommerce sends a text on a specific customer action. eCommerce SMS marketing suits a short list of high-intent moments, such as an abandoned cart or a back-in-stock alert. scandiweb builds the SMS inside the same flow as the email, with consent state and per-country quiet hours set before the first send.

Both channels send from one Klaviyo workspace, the setup described in our best Shopify integrations guide.

Marketing automation implementation and migration

A marketing automation implementation connects your storefront to the messaging platform, then rebuilds the flows on that connection. scandiweb maps your store's events and profile fields before anything is switched on, because the platform is rarely why a program underperforms. One Mailchimp-to-Klaviyo migration raised revenue attributed to email marketing 4.8x.

On Adobe Commerce, the connector feeding order and browse events into Klaviyo is one of the Klaviyo and Magento integrations we build most often.

New platform implementation

We set up Klaviyo or Dotdigital on your store and map the event schema and the profile fields, so your team gets a working account with the first flows already live.

Migration between platforms

We move your lists and consent state off the current tool, then rebuild every flow in the new one with its domain authentication verified before any send.

Commerce stack integration

Marketing automation integration reaches into your back office. scandiweb connects the messaging platform to your ERP or OMS, and the flows read order status from there.

 Book a marketing automation consultation

 Read-only access is enough
 No platform switch required
Your data stays with you

 Automation programs we built

scandiweb built each program end to end, including the segment model and the SMS touchpoints.

Personalized automation across a 55,000-product catalog for a Nordic retailer

+15%

average order value

10

customer segments the flows target

160+

stores alongside the web store

Learn more

 A professional tool manufacturer's full lifecycle automation set, live in 30 days

 €150K

 monthly lifecycle revenue

 5

markets live at launch

3

languages delivered

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After 40 years of seasonal trading, email became the biggest revenue line

£1.2M

 revenue attributed to email

18,960%

ROI in the first three months

£190

earned for every £1 invested

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A marketing automation agency for eCommerce

Klaviyo Platinum Advisor

Klaviyo lists scandiweb at Platinum Advisor level, its top partner tier, covering implementation and omnichannel messaging on Shopify and Adobe Commerce.

Missing events get written in code

If your storefront does not emit the event a flow requires, scandiweb writes it into your Adobe Commerce or Shopify codebase in the same sprint, no third party.

60+ certified analytics specialists

Event instrumentation for your flows is written by 60+ certified GA4 and Adobe Analytics specialists, the people scandiweb staffs on its eCommerce analytics projects.

No messaging platform switch

scandiweb works in Klaviyo, Dotdigital, Mailchimp and Bloomreach. Your project starts in the platform your team already logs into, and no license changes hands.

Partner status on Adobe and Shopify

 scandiweb holds Adobe Gold Solutions Partner and Shopify Plus Partner status. Your automation supplier is already accountable to the two vendors your store is built on.

Data handling your legal team can sign

ISO 27001 certification and PCI DSS compliance cover how customer data moves between your store and the messaging platform, including consent state and profile fields.

How a marketing automation project works

 We prove the data before building a flow. scandiweb spends the first two weeks reading your store's event stream against the flows you want live, because a flow built on a missing trigger looks finished and sends to nobody. Cart recovery and post-purchase go live first, the rest in revenue order.

Consultation and gap list

 We open your messaging platform and your store's event data, then list every flow that is live and every trigger your storefront never sends. You get that gap list whether or not the project goes ahead.

 Event and data mapping

 We write the event schema your flows read, then add the missing storefront events with your developers or ours. Each one is confirmed to reach the platform with a payload a segment rule can query.

Segment and flow design

We design each flow as a diagram before anyone builds it, down to the trigger conditions and what a customer sees at each step. You approve the diagram before anything is written into your live platform.

Build and seeded testing

We build the flows, then test them against seeded profiles built to match every trigger condition. No real customer is the first test, and deliverability and consent behavior are checked on the same pass.

 Handover and optimization

Your marketer gets a working session on the platform and the written flow map. After handover we review revenue per recipient on each flow and rebuild the ones that underperform, without opening a new project.

When flow automation is worth the build

When the flows are already built and the growth plan is the open question, start with eCommerce strategy consulting.

Book a consultation

Relevant if

You pay for a messaging platform and fewer than four flows are live in it
Your developers have no capacity to add storefront events this quarter
Recommendation blocks or segment rules break on stale product and profile data
Paid acquisition costs more each quarter and repeat purchase rate has not moved

Not relevant if

You want broadcast campaign production and a send schedule managed for you
Your store is pre-launch and has no order or behavior history to segment on
You are choosing a messaging platform and have not shortlisted one yet

 What eCommerce teams say about scandiweb

scandiweb is our strategic partner for end-to-end development and 360° eCommerce expertise, including UX and data.
Henri Kruusel
Head of eCommerce & Marketing
Working with scandiweb on our Magento 2 platform has been a pleasure. They are always trying to find the best solutions.
Marc Muntané
eCommerce Manager
Sales volume was so high that our US team considered increasing shipping price to slow orders down. This foundation helped us double D2C revenue year over year while expanding into new markets.
Jean-Christophe Jouve
Global Finance Director
This is the most important project of all those years. That’s why we choose you - because we are 100% sure you will help us deliver it in the best way.
Giuseppe Leonardi
Head of Software Development
It’s been an extremely fruitful relationship and we are really, really happy.
Jeanine Frutuoso
Director of Marketing
I value scandiweb as a partner and very happy to recommend them! I would very much like to keep the existing team for the long term.
Steve Keatley
CTO at Beauty Works
Working with scandiweb has been a smooth ride from the start. It has been terrific working with a partner who is committed as I am to our brand. I look forward to seeing where it will take us, up higher, as always.
Florence Kiss
Senior Marketing Manager

Frequently asked questions about eCommerce marketing automation

What are eCommerce marketing automation services?

 eCommerce marketing automation services are the build and management of triggered messaging for an online store: the event tracking underneath the messages, the profile and catalog data the flows read, and the flows themselves. A standard set covers welcome, cart abandonment, post-purchase, replenishment, and winback. scandiweb builds them in your platform and hands over the documentation.

How much do eCommerce marketing automation services cost?

Marketing automation cost takes two commercial shapes and most stores use both. The build is quoted once, against the number of flows and the amount of event work still missing from your storefront. The work after launch is billed per month, covering testing and new flows. scandiweb quotes after the consultation, because the size of the event gap is what sets the number.

How is marketing automation different from a campaign?

A campaign goes out to a list on a scheduled date. An automated flow waits for a customer action and sends only to the person who took it, so the message reaches fewer people at the exact moment they acted. scandiweb builds the flows and the event data they read.

Why choose scandiweb for eCommerce marketing automation?

The marketing automation agencies that rank for this service are mostly HubSpot and Marketo shops selling B2B lead nurture. scandiweb has only ever worked on eCommerce, so the company that maintains your Adobe Commerce or Shopify storefront is the one adding the missing events, with no second vendor and no separate marketing automation consultant to brief.

What is included in a marketing automation project?

The consultation comes first, then event and data-layer work, catalog and profile sync, consent and deliverability setup, segment rules, the flow builds, seeded QA, and a documented handover. Reporting on flow revenue per recipient is included. Broadcast campaign production stays outside this scope and is a separate scandiweb service.

How long does it take to build automated flows?

First flows go live 4 to 6 weeks after kickoff on a store whose event tracking is already clean. The event work is what adds weeks to a timeline, because a storefront that emits nothing useful has to be instrumented before any trigger can be trusted. A full core set for one market usually completes inside a quarter, and each extra market adds translation and consent work.

Is scandiweb a Klaviyo agency?

scandiweb holds Platinum Advisor status in Klaviyo's own partner program and builds in Klaviyo more often than any other platform. Dotdigital, Mailchimp, Bloomreach and Dynamic Yield are also in use across client stacks today. If your platform is not on that list, the consultation still applies, because the event and profile work underneath the messages is the same whichever tool sends them.

How does a marketing automation project start?

It starts with the consultation, and the only input scandiweb asks for is read access to your messaging platform plus your store URL. The output is a written gap list ranked by the revenue at stake in each missing flow. From there you either scope the build with us or hand the list to your own team.

Book your marketing automation consultation

Two inputs: the store URL and a login that can see your messaging platform. Our lifecycle team goes through both and writes up what your current setup can and cannot do, with a number beside each gap.

Every live flow in your platform gets checked
Reply within one business day
You keep the gap list either way

Prefer to talk now? Book a call straight away, or email us at: [email protected]

 Your details stay with the lifecycle team at scandiweb and go nowhere else.

More on automated flows

 Written by the specialists who build the flows.

 Related services

Talk to a marketing automation expert

 A scandiweb lifecycle specialist lists the flows you cannot build on today's event data, and what it would take to build each one.

 Book a consultation with a marketing automation expert

 scandiweb adds the missing tracking to your store and builds the automated emails that use it, starting with the ones worth the most revenue.