Salesforce and Riskified integration for fewer chargebacks and faster approvals
Connect Salesforce Commerce Cloud with Riskified to automate fraud decisions, reduce manual reviews, cut chargebacks, and keep legit orders moving through checkout.
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• Orders and customer identifiers from Salesforce objects are mapped to Riskified transaction fields for evaluation, with consistent IDs used for reconciliation.
• Riskified decision events (approve, decline, review, or error) are ingested into Salesforce via API/webhooks and written back to the related order and case records.
• Decision payloads, including reason codes and key attributes returned by Riskified, are stored as structured fields and optionally as an audit log for traceability.
• Status changes trigger Salesforce automations and routing rules, updating case ownership, queues, or custom “safe to ship” states based on Riskified outcomes.
• Delta handling is supported by sending updates only when relevant order, payment, or customer fields change, while preserving the original transaction reference.
• Failures and retries are logged with timestamps and response codes, and duplicates are de-duplicated using idempotency keys tied to the Riskified transaction ID.
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Why choose scandiweb to handle Salesforce integration for you?
How do you connect Salesforce Commerce Cloud with Riskified for real-time fraud decisions?
We implement Riskified decision calls in the checkout and order flow, then sync the decision, reason codes, and key metadata into Salesforce objects your teams use daily.
What order and customer data is typically synced between Riskified and Salesforce?
Common fields include order ID, payment and shipping signals, decision status, timestamps, and dispute outcomes, mapped to Order, Customer, and Case records for traceability.
Can the Salesforce and Riskified integration trigger “hold” or “safe to ship” workflows automatically?
Yes, Riskified decisions can drive Salesforce status updates, task creation, and notifications, so fulfillment only pauses when it should and exceptions are routed to the right team.
Does Riskified support Salesforce Service Cloud cases for dispute and chargeback handling?
Yes, we can attach Riskified decision context to Service Cloud cases to speed up investigation, keep notes centralized, and improve handoffs between support and ops.
Can scandiweb support a multi-site Salesforce Commerce Cloud and Riskified setup across regions?
Yes, we design the integration to handle multiple sites and locales, with consistent field mapping and reporting across business units; scandiweb has delivered 2,100+ eCommerce projects since 2003.
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