Connect Salesforce with Infor to keep customer, product, order, inventory, and invoice data consistent across teams, improving reporting accuracy and reducing manual work.
• Accounts, contacts, and ship-to or bill-to relationships are mapped between Salesforce objects and Infor customer master records, with a defined source of truth per field.
• Item or SKU identifiers and UoM values are translated to a shared key, and product attributes needed for quoting and ordering are synchronized on a schedule or on change.
• Price lists, contract pricing, and discount conditions are synchronized where applicable, with currency and effective-date rules handled in the mapping layer.
• Sales orders created or updated in Salesforce are transmitted to Infor as ERP orders, including lines, taxes where provided, addresses, requested dates, and customer references.
• Infor returns order acknowledgments, status changes, shipment confirmations, and invoice references back to Salesforce, keeping order timelines consistent for sales and support.
• Error handling captures rejected payloads with validation messages, and retries or manual reprocessing are logged for auditability and IT support workflows.
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It maps key master data in both systems and syncs updates on a defined schedule or in near real time. This reduces duplicate records, wrong pricing, and “which system is correct” debates.
Yes, it can pass invoice and payment status, plus credit hold signals, back to Salesforce for visibility. Finance gets cleaner reconciliation because invoices tie to the same orders and accounts.
Common flows include accounts, contacts, items, pricing, quotes, sales orders, shipments, and invoices. The exact scope depends on which Infor modules you use and how your order lifecycle is set up.
Most builds use Infor and Salesforce APIs, often with middleware to handle retries, queuing, and logging. This improves uptime and makes it easier for IT to trace failures and reprocess messages.
Yes, we regularly implement integrations across complex, multi-entity commerce setups and know the edge cases that break reporting. scandiweb has delivered 2,100+ eCommerce projects since 2003.





